Do my stats suggest my speed could be better? Yes but now I have a stuck profile
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Re: Do my stats suggest my connection speed could be better?
15-05-2008 12:17 PM
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ADSL Link Downstream Upstream
Connection Speed 5504 kbps 832 kbps
Line Attenuation 51.0 db 27.5 db
Noise Margin 6.7 db 10.0 db
So am pretty pleased with that and it has now been like that for almost 24 hours, so another 2 days to go until my profile is lifted i think?
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If it fixed it click 'This fixed my problem'
Re: Do my stats suggest my connection speed could be better?
15-05-2008 4:45 PM
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Quote So am pretty pleased with that and it has now been like that for almost 24 hours, so another 2 days to go until my profile is lifted i think?
Yep, the profile should update after 72 hours. I have to say they are pretty good speeds for a 51db attenuation line!
Re: Do my stats suggest my connection speed could be better?
16-05-2008 3:14 PM
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Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 4500 kbps
DSL connection rate: 832 kbps(UP-STREAM) 5216 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 2226 kbps
and the +net portal shows:
Your High-speed Broadband Service
Your current broadband speed is 2500 Kbps
will these 2 figures become alingned?
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Re: Do my stats suggest my connection speed could be better?
16-05-2008 3:19 PM
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Quote from: HPsauce You might get another Meg if you sort out extension wiring.
I'll eat my words - more like another 2mbps!
Re: Do my stats suggest my connection speed could be better?
17-05-2008 9:10 AM
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I'm almost happy now
My BT IP profile is still showing as 4500, but the plusnet one is still 2500 - thought these would be the same by now?
EDIT: Left my router off for 1.5 hours to see if that would help, as it seemed to help others but all is still the same. Can plusnet raise the profile shown in the member centre to match BT's?
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If it fixed it click 'This fixed my problem'
Re: Do my stats suggest my connection speed could be better?
18-05-2008 7:36 AM
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Re: Do my stats suggest my connection speed could be better?
18-05-2008 8:14 AM
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The response I received was:
"Dear Mr XXXXXXX,
Thanks for letting us know. The '2500 Kbps' that you see is the latest update that our systems have from your local exchange, and these can often be delayed. This will not affect your connection speed, it is only for our information. You don't need to take any further action, but please let us know if you have any further questions.
Kind regards,
Customer Services Guy"
But it is affecting my speed and still hasn't been updated this morning, do I need to send it back asking them to manually tweak it?
Thanks again..
EDIT: Checked the BT speedtester again this morning and the portal and everything is still the same.
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Re: Do my stats suggest my connection speed could be better?
18-05-2008 9:48 AM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Do my stats suggest my speed could be better? Yes but now I have a stuck profile
18-05-2008 2:32 PM
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Thanks.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Do my stats suggest my speed could be better? Yes but now I have a stuck profile
18-05-2008 9:53 PM
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"Dear Mr XXXX,
We are sorry if the previous reply was unclear; the line profile will automatically increase as long as the connection remains stable at the higher sync rate for a few days.
Please monitor for the next few days, and you should see the 'current broadband speed' update, allowing you higher throughput."
But it has been over 4 days now.
Am I missing something?
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Re: Do my stats suggest my speed could be better? Yes but now I have a stuck profile
18-05-2008 10:00 PM
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Phone them.
Re: Do my stats suggest my speed could be better? Yes but now I have a stuck profile
19-05-2008 8:01 AM
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Done another BT speedtest (Can't believe that is working so well) and still showing the 4500 IP profile but the portal is still the same.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Do my stats suggest my speed could be better? Yes but now I have a stuck profile
19-05-2008 10:04 AM
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Today 10:01 4246 kbps (531kB/s) 704 kbps (88kB/s)
So very happy with that!
Thanks again..
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Do my stats suggest my speed could be better? Yes but now I have a stuck profile
19-05-2008 11:13 AM
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I'm a little bit concerned that this wasn't addressed more appropriately. Now, what they have said is correct, and your profile *should* automatically become aligned with the BT profile within 12-24 hours, however, it would have been a 'quick win' to amend your profile accordingly (and would also have stopped you contacting us again, not that we don't like hearing from you!) so I'll have a quick chat with those in question.
Re: Do my stats suggest my speed could be better? Yes but now I have a stuck profile
22-05-2008 11:58 AM
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10 days ago we had a power cut lasting about 2 hours.
Afterwards I re-connected (at 6144kbps) after a couple of attempts and it has remained connected ever since.
A few hours later I noticed that my plusnet speed setting had fallen to 4500 kbps, and expected that I had to wait the usual 2 or 3 days for the BT system to reset itself to 5000kbps.
I have been checking my plusnet setting over the last 10 days, but it has remained at 4500kbps.
After reading this thread I did a BT speed test and checked the plusnet setting again (results below):-
BT
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 5000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 6144 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 4038 kbps
Your High-speed Broadband Service
Plusnet
Your current broadband speed is 4500 Kbps
Until reading this thread, I had assumed that the plusnet figure was merely a repeat of the BT setting, but obviously not.
Can someone in plusnet reset my setting please?
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