Do I need a new router?
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- Re: Do I need a new router?
Do I need a new router?
03-04-2011 5:55 PM
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Is the router faulty or not designed for the higher speeds.
If I need a new router can anyone recommend a suitable model
Paul
Re: Do I need a new router?
03-04-2011 6:15 PM
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Re: Do I need a new router?
04-04-2011 11:22 AM
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Re: Do I need a new router?
04-04-2011 12:15 PM
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Re: Do I need a new router?
04-04-2011 2:38 PM
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Other than yesterday the line seemed quite stable and since then it has been holding out quite well. I would hold on to any decisions on the router just yet. I'll check things out for you again tomorrow.
Jojo
Re: Do I need a new router?
04-04-2011 5:50 PM
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Paul
Re: Do I need a new router?
04-04-2011 6:16 PM
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If you did this today then it wasn't your broadband that dropped as I can see no drops here. That would lead me to conclude that it is your wireless dropping. The router you have is almost 4 years old now and out of warranty otherwise I would have replaced it. Could you borrow one from someone else to see if you get the same issue?
Jojo
Re: Do I need a new router?
04-04-2011 6:30 PM
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Quote from: Joanne Hi Paul,
If you did this today then it wasn't your broadband that dropped as I can see no drops here.
Jojo
About 5 minutes before I made the post, just after 6pm. I think i might just get a new one and take a chance, I can't see what else it could be. Can you or anyone else recommend a sensibly priced one - what do PN supply these days.
Paul
Re: Do I need a new router?
05-04-2011 9:26 AM
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It must have been your wireless that dropped. As you can see from the graph, there were no disconnections at that time. We currently supply a Thomson TG585v8 router. we can send you this for £4.99 P&P and you would only pay the £40 for the router if you left us in the next 12 months.
Jojo
Re: Do I need a new router?
05-04-2011 11:35 AM
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Quote from: Joanne We currently supply a Thomson TG585v8 router. we can send you this for £4.99 P&P and you would only pay the £40 for the router if you left us in the next 12 months.
Jojo
That sounds a good plan, can you arrange it or do I have to make a request elsewhere?
Re: Do I need a new router?
05-04-2011 12:28 PM
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I'll sort that for you. I'll have to take the £4.99 straight away, if that's ok I'll go ahead.
Jojo
Re: Do I need a new router?
05-04-2011 12:44 PM
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Thanks very much for your help
Paul
Re: Do I need a new router?
05-04-2011 1:47 PM
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That's ordered now, thank you. It should be with you in 2-3 working days. It'll fit through the letter box so no need to wait in for it either.
Jojo
Re: Do I need a new router?
05-04-2011 3:04 PM
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Re: Do I need a new router?
06-04-2011 5:01 PM
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Quote from: Joanne Hi Paul,
It should be with you in 2-3 working days. It'll fit through the letter box so no need to wait in for it either.
Jojo
It arrived lunchtime, well done to both PN and Royal Mail for a quick service, only 5 out of 10 for the local postie though, he broke the letter box trying to shove the package through - you can't win them all.
Haven't had chance to set it up yet, may have to wait until tomorrow
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