Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Do I get an award for the oldest ticket?
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Do I get an award for the oldest ticket?
Do I get an award for the oldest ticket?
12-05-2012 1:40 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Well things go from bad to worse on the broadband front and despite having the same ticket (53532346) open since 21st March I still don't have usable broadband, in fact as of this afternoon I'm down to around 120Kbs downstream on the rare occasions when the connection is stable enough to actually run a speed test! I have called, I have e-mailed and still I have to struggle on with pretty much no broadband.
If my ticket gets to 2 months old without a resolution do I get some kind of prize?!!!!!
In all seriousness it's only my referrals at this point keeping me with PN however as I am now actively moving them to another provider I suspect I'll be moving my own line in the not too distant future.
Plusnet, I have stuck with you through the bad times when even you admitted that your customer support was a shambles and on the whole I've been rewarded with an excellent, reliable service however almost 2 months with poor broadband is not acceptable. You need to be better then this.
If my ticket gets to 2 months old without a resolution do I get some kind of prize?!!!!!
In all seriousness it's only my referrals at this point keeping me with PN however as I am now actively moving them to another provider I suspect I'll be moving my own line in the not too distant future.
Plusnet, I have stuck with you through the bad times when even you admitted that your customer support was a shambles and on the whole I've been rewarded with an excellent, reliable service however almost 2 months with poor broadband is not acceptable. You need to be better then this.
Message 1 of 5
(1,151 Views)
4 REPLIES 4
Re: Do I get an award for the oldest ticket?
12-05-2012 3:39 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry, 2 months is nowhere near the oldest.
Message 2 of 5
(436 Views)
Re: Do I get an award for the oldest ticket?
14-05-2012 11:03 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi JamesK,
Your BT profile is 4000Kbps and I've just lifted our side up to that from 3500. Are you still getting slow speeds?
Jojo
Your BT profile is 4000Kbps and I've just lifted our side up to that from 3500. Are you still getting slow speeds?
Jojo
Message 3 of 5
(436 Views)
Re: Do I get an award for the oldest ticket?
15-05-2012 12:13 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Jojo, the speed seems to have stabilised for now however the problem was not my line profile, if I'd been able to get 3.5mbs I'd have been happy! Over the course of the weekend I was limited to around 120kbs however very occasionally the line would suddenly come back up to speed for 15-20 mins before reverting back down. I haven't heard anything from the faults team since the weekend which is disappointing and although for the time being I am getting a decent throughput I have no idea whether you or BT have done anything or whether the problems still there waiting to happen again?
Bearing in mind the length of time I have had this issue for it doesn't seem like it's being working on very pro-actively and progress only happens when I chase it.
Bearing in mind the length of time I have had this issue for it doesn't seem like it's being working on very pro-actively and progress only happens when I chase it.
Message 4 of 5
(436 Views)
Re: Do I get an award for the oldest ticket?
15-05-2012 10:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi JamesK,
I hope it doesn't keep happening. As for your ticket, it looks like we replied on Friday and you sent it back on Saturday. It will get picked up, but at the moment it seems as though it's not going to be the easiest to diagnose as it's not happening all the time.
Jojo
I hope it doesn't keep happening. As for your ticket, it looks like we replied on Friday and you sent it back on Saturday. It will get picked up, but at the moment it seems as though it's not going to be the easiest to diagnose as it's not happening all the time.
Jojo
Message 5 of 5
(436 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Do I get an award for the oldest ticket?