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Do CSC Agents Read all the ticket from start to finish (james-eh])

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markrach
Grafter
Posts: 311
Registered: ‎22-10-2008

Do CSC Agents Read all the ticket from start to finish (james-eh])

jameseh ,
Quick question (cause i'm a little anouyed  Embarrassed ) on my outstanding ticket i was told once they see a steady constant connection they will request BT to lower my target snr to 9 , i had a responce from another CSC agent saying i will have to wait untill BT system updates  Angry , what one is correct , perhaps they need to read the entire ticket to see that it was agreed to request an snr chage to BTw.
Mark
adie:green fixed subject to remove james' pm link]
20 REPLIES 20
James
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Registered: ‎04-04-2007

Re: Do CSC Agents Read all the ticket from start to finish (Jameseh)

Hi Mark,
Technically both answers are correct.
The SNR margin is designed to recalculate after 30 days of stability.  Sometimes that even happens!
However, we can also manually request the change in target SNR ourselves.
I'm a little annoyed too.  I've had an argument with our printer already 😛
markrach
Grafter
Posts: 311
Registered: ‎22-10-2008

Re: Do CSC Agents Read all the ticket from start to finish (Jameseh)

NP Jameseh , will they be doing a manual request or will i have to wait months on end for it to reduce  Undecided
James
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Re: Do CSC Agents Read all the ticket from start to finish (Jameseh)

Hi Mark,
If you drop me a PM later on I'll try and get it raised for you.
I'm really frantic today I'm afraid though Sad
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Do CSC Agents Read all the ticket from start to finish (Jameseh)

found you a brick wall james  
markrach
Grafter
Posts: 311
Registered: ‎22-10-2008

Re: Do CSC Agents Read all the ticket from start to finish ([url=http://community.plus.net/forum/ind

Think  i need a wall , looks like BT have overlooked my request  Angry
SNR Still 15
markrach
Grafter
Posts: 311
Registered: ‎22-10-2008

Re: Do CSC Agents Read all the ticket from start to finish (james-eh])

Can someone please have a look at this request , not a peep from CSC even on ticket  Angry
James
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Registered: ‎04-04-2007

Re: Do CSC Agents Read all the ticket from start to finish (james-eh])

I've replied.
markrach
Grafter
Posts: 311
Registered: ‎22-10-2008

Re: Do CSC Agents Read all the ticket from start to finish (james-eh])

You the man  Wink .
Thanks James
markrach
Grafter
Posts: 311
Registered: ‎22-10-2008

Re: Do CSC Agents Read all the ticket from start to finish (james-eh])

Still not actioned last night , is there a problem somewhere or are BTw being the normal idiots , could this please be actioned today , seen as i have been waiting a whole week now  Sad
James
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Re: Do CSC Agents Read all the ticket from start to finish (james-eh])

Probably the latter.
I'll give them a ring.
James
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Re: Do CSC Agents Read all the ticket from start to finish (james-eh])

Mark,
Keith's already given BT a ring for you.  He's had your fault passed back to diagnostic team explicitly asking for a change in target SNR.
markrach
Grafter
Posts: 311
Registered: ‎22-10-2008

Re: Do CSC Agents Read all the ticket from start to finish (james-eh])

bloody bt hate them with a passion.
thnx james , i'll leave this topic alone now
VileReynard
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Registered: ‎01-09-2007

Re: Do CSC Agents Read all the ticket from start to finish (Jameseh)

Quote from: Jameseh
The SNR margin is designed to recalculate after 30 days of stability.  Sometimes that even happens!
However, we can also manually request the change in target SNR ourselves.

To hijack this thread slightly,
If a reduce my noise margin, with a program like DMT from say 9dB to 6dB and the line is very stable
will BT reduce my un-DMT'd noise margin after a month or two?

"In The Beginning Was The Word, And The Word Was Aardvark."

James
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Re: Do CSC Agents Read all the ticket from start to finish (james-eh])

Possibly.
I really can't commit to much more than that.  I'd say if you were getting a stable speed on 6dB over a period of time, to raise a ticket to get us to do it manually.