Dismal broadband speed
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- Re: Dismal broadband speed
Dismal broadband speed
13-09-2013 11:09 PM
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We had an engineer out couple of days ago who found a fault with our line. He went out and eventually found the fault.
Unfortunately this has done nothing to help my broadband speed.
Despite being quoted 'speeds upto 2 meg' I am actually receiving between 0.1 and 0.3 rendering it mostly unusable most of the time.
In fact it comes to something when my 3G connection on my mobile phone with 1 bar of signal is actually giving me more juice than my landline broadband!
As nothing can be done your end to help my dismal speeds I was looking to get a refund of my annual line rental so I can change service provider.
Thanks
Matt
Re: Dismal broadband speed
13-09-2013 11:57 PM
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Quote We had an engineer out couple of days ago who found a fault with our line. He went out and eventually found the fault.
It would be interesting to see your line stats.
The line may need a DLM or IP profile reset, which the engineer may not have done.
Could even be that your PN profile hasnt caught up yet.
Re: Dismal broadband speed
14-09-2013 12:06 PM
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Phone call was made and I was advised within 24hrs I should see a difference I was then contacted to be told that my speed is unlikely to increase regardless of the fault being fixed and they could send another engineer out but basically it would be pointless.
Quoting upto 2 meg and only able to supply someone with a tenth of that speed on a good day is an absolute joke the fact that plusnet seem to think that, that is acceptable is even more of a joke.
I won't make the mistake of paying line rental upfront again absolute waste of time nothing but trouble/waste of time and money since joining plusnet.
Re: Dismal broadband speed
14-09-2013 12:15 PM
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Quote from: kitz
Quote We had an engineer out couple of days ago who found a fault with our line. He went out and eventually found the fault.
It would be interesting to see your line stats.
BTW
I agree unfortunately it won't let me log on everytime I go to log onto it, it either times out or says my password is wrong
Re: Dismal broadband speed
14-09-2013 1:10 PM
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it seems odd a CSR would say nothing can be done about the speed particularly if you had a higher speed to start with and after a fault rectification it suddenly cant go back up unless you went over a usage limit and they just didn't explain it very well
Re: Dismal broadband speed
15-09-2013 2:36 PM
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I'm on unlimited broadband so shouldn't be capped.
Reset router turned it off for 30 minutes turned it on and off but no go with the username and serial number
I think its pretty much safe to say nothing that plusnet have given me broadband wise is working.
Re: Dismal broadband speed
16-09-2013 3:03 PM
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I've taken a look at your line and can see that your attenuation is 74.5 on your downstream which is very long, are you able to connect to your test socket to see if anything changes?
The router password(serial number) is in uppercase, have you been able to log in?
Re: Dismal broadband speed
17-09-2013 7:34 AM
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The router is about a foot away from the socket not in any extensions - the engineer who attended the other day said given that fact there is never any point putting it in the test socket.
I'll be happy to give it a try if you think it'll help when I am home from work at 2pm.
Re: Dismal broadband speed
17-09-2013 8:41 AM
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Re: Dismal broadband speed
17-09-2013 8:47 AM
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Quote from: mattyjones84 The router is about a foot away from the socket not in any extensions - the engineer who attended the other day said given that fact there is never any point putting it in the test socket.
The engineer was an ignorant idiot!
If you have other telephone sockets they will be connected to the back of the removable part - using the test socket eliminates them. Even if you don't have extension sockets there could be a fault on the removable part or it may not be making a good connection.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Dismal broadband speed
17-09-2013 9:42 AM
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whilst your right, would it not be more pertinent to get a none borked router to run any tests on ?
Re: Dismal broadband speed
17-09-2013 10:37 AM
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I'd certainly recommend connecting to your test socket if possible, let us know how you get on with the new router too.
Re: Dismal broadband speed
20-09-2013 9:40 AM
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Same dismal speed
Plugged into test socket
Re: Dismal broadband speed
20-09-2013 10:09 AM
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Re: Dismal broadband speed
20-09-2013 11:53 AM
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Quote from: mattyjones84 Same dismal speed
Dismal sync speed or dismal speed test result?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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