Disconnects when phone rings
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Disconnects when phone rings
Disconnects when phone rings
07-03-2016 2:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Disconnects when phone rings
07-03-2016 3:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Disconnects when phone rings
07-03-2016 7:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Answers to a few questions may help diagnosis.
Are you on a long line?
How far are you from the exchange?
Is there any noise or crackle on the line?
Has your account been upgraded to ADSL2+?
What is your connection speed?
What sort of phone is it? Fixed cord or cordless? How old is it? Have you tried with another phone?
Which router are you using ?
Is it possible to look at the router stats? Sync speed, Signal to noise ratio and error information will help diagnosis.
Re: Disconnects when phone rings
07-03-2016 7:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Disconnects when phone rings
07-03-2016 8:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Disconnects when phone rings
07-03-2016 10:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Disconnects when phone rings
08-03-2016 9:20 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Anotherone said
Quote Long line should make no difference, nor will upgrading to ADSL2+. Faults will. Do the Quiet Line Test 17070 option 2. Even if that's clear, report a Phone Fault anyway. It's usually a bad joint somewhere.
I have encountred this issues personally and with other customers (all my neighbours!) and it has been a combination of a long line and other issues. It can still ocur even if the line is in perfect condition.
Jelv said
which I think is right.
Quote Don't forget there's an issue with Max Premium on Marconi exchange equipment that manifests as a huge number of errors when the phone rings; usually leading to a loss of sync
The Openreach engineer who fixed my fault had worked at BT's test and research centre near Ipswich, he rang them and they told him that System X (Marconi) POTS equiment and a different make (Ferranti ?) DSLAM are sometimes incompatible on a medium to long line. ADSL 2+ - can bost the sync to much faster, more usable speeds but this can result in high FEC errors when the ring pulse is generated resulting in a loss of sync in these circumstances. The fix, was to manualy wind down the sync rate to a level that does not produce so many errors. He obviosly knew what he was talking about and the fix worked immediately, albeit with a small loss of sync speed. However I'm now on FTTC, so the issue is unlikely to recur.
GPS
(modiefied - thanks to Cedlor)
Re: Disconnects when phone rings
08-03-2016 12:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Disconnects when phone rings
08-03-2016 3:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Disconnects when phone rings
08-03-2016 8:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: gpsmout Anotherone said
Quote Long line should make no difference, nor will upgrading to ADSL2+. Faults will. Do the Quiet Line Test 17070 option 2. Even if that's clear, report a Phone Fault anyway. It's usually a bad joint somewhere.
I have encountred this issues personally and with other customers (all my neighbours!) and it has been a combination of a long line and other issues. It can still ocur even if the line is in perfect condition.
If the line is in perfect condition and that happens, it implies there is a fault somewhere else, either customer premises or at the exchange. We encountered one last year where it was likely to be the Splitter Card at the exchange, but BT Operate just didn't want to know (according to the BTw chap!) Long lines per se do not cause these problems. There are plenty on long lines in rural areas 6-7km that don't have such problems - slow speed because of line length - yes.
Quote from: gpsmout Jelv said which I think is right.
Quote Don't forget there's an issue with Max Premium on Marconi exchange equipment that manifests as a huge number of errors when the phone rings; usually leading to a loss of sync
It certainly is (I don't think I implied otherwise) but to be absolutely clear that is not ADSL2+ 21CN equipment.
Re: Disconnects when phone rings
08-03-2016 9:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you run through the checks at http://faults.plus.net and then complete the troubleshooter if the problem persists, our faults team will investigate further.
Hope this helps
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Disconnects when phone rings
08-03-2016 9:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Disconnects when phone rings
09-03-2016 12:10 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Disconnects when phone rings
09-03-2016 1:05 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Are you on a 20CN or a 21CN exchange?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Disconnects when phone rings
09-03-2016 12:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Disconnects when phone rings