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Disconnects/ speed issues/plusnet unable to fix.
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Disconnects/ speed issues/plusnet unable to fix.
30-05-2013 3:50 PM
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Hello all. I have had a problem for a long time now which I've been trying to get plusnet to fix. They keep saying they have fixed it but the fault is still there. Actually it's two interconnected faults - phone-related and broadband related. On the customer support phone, plusnet told me the problems were connected.
On the broadband side, first, I noticed my broadband was absolutely crawling. I called support and was told my profile had been downgraded. No explanation as to how or why. He reinstated my profile and my speed went up.
But then I kept getting dropped connections and speed drops - drastic drops. Lots of action by plusnet, but no solution yet. I've just been driven to making a formal complaint - let's see if I get any reply.
The concurrent phone problem is that I keep getting calls for a major mail order company who have a number completely different from my own. You can imagine how much of a nuisance that is! Once again action seems to have been taken, including an engineer visit, but the problem persists.
In despair I suggested a renumbering, but plusnet can only say that they feel this may help - no guarantees. Don't want to renumber, have to tell all my contacts and then it hasn't worked! I have joined the forum and posted here as part of my attempt to make plusnet take further action to solve my problems. If any one here has any tips I can use to make something happen, please let me know.
On the broadband side, first, I noticed my broadband was absolutely crawling. I called support and was told my profile had been downgraded. No explanation as to how or why. He reinstated my profile and my speed went up.
But then I kept getting dropped connections and speed drops - drastic drops. Lots of action by plusnet, but no solution yet. I've just been driven to making a formal complaint - let's see if I get any reply.
The concurrent phone problem is that I keep getting calls for a major mail order company who have a number completely different from my own. You can imagine how much of a nuisance that is! Once again action seems to have been taken, including an engineer visit, but the problem persists.
In despair I suggested a renumbering, but plusnet can only say that they feel this may help - no guarantees. Don't want to renumber, have to tell all my contacts and then it hasn't worked! I have joined the forum and posted here as part of my attempt to make plusnet take further action to solve my problems. If any one here has any tips I can use to make something happen, please let me know.
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Re: Disconnects/ speed issues/plusnet unable to fix.
30-05-2013 4:36 PM
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Hi soundout,
I've replied to you in your other thread over in the Home Phone forum.
I've replied to you in your other thread over in the Home Phone forum.
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Re: Disconnects/ speed issues/plusnet unable to fix.
30-05-2013 7:38 PM
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topic locked in favour of existing thread.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Message 3 of 3
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- Re: Disconnects/ speed issues/plusnet unable to fi...