Disconnects from ADSL every fifteen minutes
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Disconnects from ADSL every fifteen minutes
Disconnects from ADSL every fifteen minutes
29-07-2015 11:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Would someone be able to help me. I'm getting disconnects every fifteen minutes or so for the last two nights.
Thanks in advance
Re: Disconnects from ADSL every fifteen minutes
29-07-2015 11:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Can you explain what you did exactly when you "moved" your master socket? Is it a Master Socket similar to the one on the left?
Do you have any extension phone sockets, and what is normally plugged in where?
Do all your Microfilters look similar to this?
Can you hear/have you heard any crackling or other noises on the line when using the phone? Have you had any problems with incoming or outgoing calls? Try the Quiet Line Test 17070 option 2 if need be.
Re: Disconnects from ADSL every fifteen minutes
30-07-2015 10:36 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The SNR is currently at 0.1 which is concerningly low, so I'm going to force that up by increasing the target. Hopefully this will help with the line stability but it will likely mean you'll lose a little bit of speed.
Re: Disconnects from ADSL every fifteen minutes
30-07-2015 12:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Chris' action might help improve stability, but it will be at the cost of performance. You really do need to work through the speed issues thread as suggested by AO (link below).
Also which router are you using and if its a PlusNet router, what is the firmware level?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Disconnects from ADSL every fifteen minutes
30-07-2015 2:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Chris Is there anything local/in your premises that might turn on between those times?
That was my immediate thought when I looked at the pattern. I doubt it would be something not associated with the property (eg. street lighting) because of the periods of 6, 5, & 6 days Online continuously.
Re: Disconnects from ADSL every fifteen minutes
19-08-2015 7:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Problem has raised its head again.
I usually happens after 9pm and disconnects regularly.
Can someone investigate for me please.
Thanks
Re: Disconnects from ADSL every fifteen minutes
19-08-2015 7:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Some answers to those may help.
Re: Disconnects from ADSL every fifteen minutes
19-08-2015 7:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
How about Answers to the questions posed by AO and stats off your Router and what make/model is it.
Re: Disconnects from ADSL every fifteen minutes
20-08-2015 3:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm glad to say since Chris picked this up and reset the SNR (still holding at 6db on the downstream) things have improved a little but evenings are definitely still an issue.
<img src="http://community.plus.net/visualradius/generated/image14400818973635.png"/>
Diagnostics don't show any obvious issues so it would be a good time to report a fault as your next thing to do: http://faults.plus.net
Re: Disconnects from ADSL every fifteen minutes
20-08-2015 7:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As rkid5846 doesn't seem to be willing to provide any of the data or answer any of the questions that have been asked, reporting a fault & following the faults procedure - ie. that'll be plug it into the test socket and leave it there, will be the only solution which of course may not resolve the issue.
The connection was banded a few months ago after "moving the master socket" so goodness knows what is going on. There is little help the community can give if information is not forthcoming. Let's hope that if an engineer needs to attend, there is no issue found with the master socket, otherwise they may end up with the £50 charge
Re: Disconnects from ADSL every fifteen minutes
02-11-2015 12:01 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
1. The master socket is a BT Openreach MK3, there is no filter and the router is plugged straight into the filtered socket at the top.
2. I am using an Asus DSL-N55U Router.
3. The master socket was moved no more than two meters, disconnected from the old socket then the new MK3 setup installed.
4. I don't use a home phone on the line, I cannot say if there is noise or not.
5. There is only one socket in the property, no extensions installed.
When the internet works, its 100% and not slow in any way.
I now seem to be disconnecting every fifteen minutes.
Sorry for not providing this information before.
rkid5846
Re: Disconnects from ADSL every fifteen minutes
02-11-2015 6:45 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: rkid5846 4. I don't use a home phone on the line, I cannot say if there is noise or not.
Hello there. Well you really need to get hold of a corded phone to test with. You can get cheap ones for around £5 at places like Argos etc.
If you have an intermittent fault on the phone line, or some continual noise, that will give the sort of symptoms you are seeing.
How did you go about connecting the incoming cable to the new Master socket - did you use an IDC tool of some description?
Re: Disconnects from ADSL every fifteen minutes
02-11-2015 8:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Disconnects from ADSL every fifteen minutes
02-11-2015 9:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I asked about how you connected the wires to try and check if you possibly may have a bad connection there.
Re: Disconnects from ADSL every fifteen minutes
03-11-2015 9:19 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
SNR Margin up/down: 10 / <b>0</b>
I'm going to suggest increasing the SNR to stop it dropping right to 0. The target on the line is currently 3db, so I'm just going to up it to 6db and I'll reply to your fault ticket shortly.
It's definitely worthwhile checking for noise on the phone line as this will help pin down any issues.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Disconnects from ADSL every fifteen minutes