Disconnects at night
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Disconnects at night
02-05-2014 11:28 PM
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Re: Disconnects at night
03-05-2014 10:36 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: Disconnects at night
03-05-2014 1:45 PM
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DSL Status: Up
DSL Modulation Mode: ADSL2
DSL Path Mode: FAST
Downstream Rate: 14334 Kbps
Upstream Rate: 1135 Kbps
Downstream Margin: 6db
Upstream Margin: 5db
Downstream Line Attenuation: 29
Upstream Line Attenuation: 13
Downstream Transmit Power: 0
Upstream Transmit Power: 12
Re: Disconnects at night
03-05-2014 1:57 PM
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This does not tell us too much - the synch rate is dammed good for your line. Unfortunately these stats do not show error counts or connected duration. Sadly when it comes to diagnostics many routers are quite inferior to the PN supplied TG router in that regard.
You really need to see what these stats look like late at night, particularly does the DS margin approach zero? If it does, that might be indicative of local interference.
Is the disconnection a frequent occurrence? Is it actually causing you a problem? Disconnections can happen from time to time fior no untoward reason. Unless this is happening frequently I would not worry about it.
A radius graph from DCT when they return on Tuesday would be useful to see how frequently you are disconnecting.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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