Disconnections
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Re: Disconnections
28-07-2014 5:34 PM
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But would not those types of issues have caused a loss of synch, which I thought you stated did not happen?
Does not drops of PPP without an apparent loss of synch (I really do not want to contemplate micro-synch loss) point away from those issues?
@avodat
Quote PS. I am a theologian - not an IT tech, so I have absolutely no idea what the above posts are going on about!!
Don't worry about that for the moment, this is a "what might it be" discussion at the moment! This is a strange issue for which the evidence available does not quite align to point to a sensible out come. I do have empathy with your confusion - swapping disciplines, it is about as logical as reading 1 Timothy 2:12 and then sanctioning women clergy (soon bishops) - it just does not make sense / follow the established rules / understanding of how things should be.
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Re: Disconnections
28-07-2014 5:51 PM
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Re: Disconnections
28-07-2014 8:46 PM
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In the same way that IT baffles you, I'm baffled how a direct contradiction of scripture is theologically sound. I guess the world is full of incomprehension but still seems to work.
I'll keep an eye on how this thread progresses, as I'm confused by the status / evidence regarding the disconnections.
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Re: Disconnections
29-07-2014 3:35 PM
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<img src="http://community.plus.net/visualradius/generated/image14066444896923.png"/>
Re: Disconnections
31-07-2014 10:17 PM
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Re: Disconnections
05-08-2014 3:03 PM
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Re: Disconnections
05-08-2014 3:31 PM
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I don't want to hijack this thread, but I suffer similar sporadic disconnections.
Usually middle of the day, usually in the working week Mon-Fri, which is annoying as I work from home, use a VPN connected IP phone and now appear to have a problem VPN connecting to an off-site server which I didn't a few weeks ago before I went on holiday.
Should I raise a ticket WRT the disconnections as well as the VPN issue?
Mike
Re: Disconnections
05-08-2014 3:57 PM
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I'm sorry to hear that you've had further issues with the dropping connection. It may be best if you can re-raise this as a fault here if this continues.
@BikerPa - I see that you've added this details to the ticket you raised for the VPN issue you've seen however this should be raised here instead so that we can have the details of the disconnections passed to the faults team.
Re: Disconnections
05-08-2014 4:04 PM
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I have put up with the disconnections but wondered if it 'might have been related' to the VPN issue also.
Thanks again...too may fault reporting areas for a mortal to understand
Re: Disconnections
05-08-2014 5:15 PM
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It needs to be sorted and if service won't do it I need to post here to see how others are coping; there seem to be lots of others with the same problem! If I should not post here any longer what should I do to get Plusnet to sort out the problem that has been running since my one year contract came to its end?
Firm, clear answers please!
Re: Disconnections
06-08-2014 1:18 PM
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Quote from: Chris If the drops continue, I'd look at raising a fault though at http://faults.plus.net
Quote from: Chris There could well be a line fault, from the initial testing I carried out
Quote from: Chris I can see that we raised your SNR from 3db to 6db, this essentially attempts to improve your line stability.
If this hasn't done the trick (which it spears to have done to a certain extent), then we need to investigate further.
Quote from: Adam I'm sorry to hear that you've had further issues with the dropping connection. It may be best if you can re-raise this as a fault here if this continues.
Hi Avodat,
There has been a consistent theme here of an obscure problem requiring a formal investigation, with some assistance from yourself. I know that you admit to not being IT savvy, but there are people here to help you. Can you please confirm the following, which will get you a long way through the pre fault report checks. Some answers are obvious, but asking them all avoids missing something basic!
1. Have you got dial tone?
2. With a corded phone plugged into the master socket, can you do a quiet line test - dial 17070 option 2 - the line should be near silent, with no crackles etc.
3. Is the router plugged into the master socket, if not is it possible to run the router plugged into the master socket for a while?
4. The disconnections - can you correlate them with an in coming or out going phone call? If yes, then try changing the filter.
5. Can you please gather and post the information requested in the speed issues thread at the top of this forum. This information shared with the community will help people other than PN staff take a view on how the line is performing. If you need help with this please ask.
Accepting that this issue is a real nuisance and needs fixing, there is some possibility that the problem is caused by something being switched on or off nearby and could therefore be difficult to locate / fix. As with all IT programs, implementing the practice of performing manual saves at frequent intervals is a good safe guard against a system failure resulting in the loss of hours of work. You there are times when I've not headed my own good advice and guess what, that's when the once in a Sheffield flood computer failure happens!
@Adam,
What was the nature of the fault which Chris alluded to? Would I be correct in guessing that the fault which Chris was running with has now automatically closed, hence the need to open a new one?
Though intermittent, even accepting that an internet connection can drop at any time. when using on-line systems as here, a drop on the line can be devastating.
Kevin
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Re: Disconnections
06-08-2014 1:52 PM
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I'm unsure as to the testing that Chris carried out when making those comments however a fault was raised some time back which has since closed down due to the fault being resolved after a conversation with a faults agent so if the issue has reoccurred or there is a new problem, we would need to get the fault raised with the support team and have the matter tested.
Agreed that this could be difficult to raise if there are significant drops in connection which block the completion of the answers and tests however the line seems relatively stable at the moment.
Re: Disconnections
06-08-2014 2:49 PM
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2. Silent
3. No and no. It is plugged into a BT fitted extension point. There is no electrical power at the main point of phone line entry to enable a test to be carried out.
4. There is no correlation whatsoever.
I'll try, but short of relating the whole history, yet again, I'm unsure how that could be acheived - I thought that was what this particular forum was about. The other fora seem to have other interests at heart, and in which forum - or does it mean I have to start a new one when there are other fora on the same, or very similar subject matter(s)!
Yes it is a nuisance, even though it is relatively predictable and has only been happening in the past 10 weeks or so! Prior to that, on the same line for the preceding 2.5 years there has been no problem, though that was with another ISP ::).
BTW when I had a fault conversation going on, using the proper channels, and reporting the drops as asked to, I was politely told that I should no longer record them on the fault 'thread' that was being used.
One feels stuck in the middle of conflicting attempts to either help or frustrate.
Re: Disconnections
06-08-2014 3:32 PM
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There are indeed a number of threads on the same or similar topic, the the data (stats) are specific to your line, which is why we ask for YOUR stats. The information requested might show something worth following up.
Who was your previous ISP? Some ISPs use different equipment in the exchange (LLU). This can have a different performance profile compared to BTOR equipment.
Kevin
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Re: Disconnections
17-08-2014 9:58 PM
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My previous ISP (across the very same copper cable for two years) was 02 - absolutely NO drops or any other problems. I only left them because they sold out to Sky who wanted me to sign up to a full Sky package or they would pull the plug on the service!
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