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Disconnections

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Superuser
Superuser
Posts: 15,130
Thanks: 6,001
Fixes: 36
Registered: ‎22-08-2007

Re: Disconnections

@Chris,
But would not those types of issues have caused a loss of synch, which I thought you stated did not happen?
Does not drops of PPP without an apparent loss of synch (I really do not want to contemplate micro-synch loss) point away from those issues?

@avodat
Quote
PS. I am a theologian - not an IT tech, so I have absolutely no idea what the above posts are going on about!!

Don't worry about that for the moment, this is a "what might it be" discussion at the moment!  This is a strange issue for which the evidence available does not quite align to point to a sensible out come.  I do have empathy with your confusion - swapping disciplines, it is about as logical as reading 1 Timothy 2:12 and then sanctioning women clergy (soon bishops) - it just does not make sense / follow the established rules / understanding of how things should be. Crazy
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Grafter
Posts: 128
Registered: ‎25-07-2014

Re: Disconnections

Townman - I agree with your theological outcome but how you got there from that reading I find to be a mystery like my connection drops. This is not the place for a theological discussion but I think an exploration of society in Paul's day might hold some serious clues, as would some considerable thought on who it was he was writing about (not, to), without the benefit of the gospels or John's letters to help him (they were written much later).  Wink
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Superuser
Superuser
Posts: 15,130
Thanks: 6,001
Fixes: 36
Registered: ‎22-08-2007

Re: Disconnections

Though off topic, it was meant to illustrate how understanding the detail of another's specialist field can be so very difficult, indeed illogical even given a simple understanding of basic principles.  We don't get many theologians around here, you saying you are one and don't understand IT made me reflect that I've an IT background but don't understand the recent claims by the Archbishop that the recent decision which turns century's of practice on its head is theologically sound.
In the same way that IT baffles you, I'm baffled how a direct contradiction of scripture is theologically sound. I guess the world is full of incomprehension but still seems to work.
I'll keep an eye on how this thread progresses, as I'm confused by the status / evidence regarding the disconnections.
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Aspiring Pro
Posts: 6,346
Thanks: 32
Fixes: 5
Registered: ‎26-11-2011

Re: Disconnections

I can't see any disconnections over the past two days, are you seeing the same?
<img src="http://community.plus.net/visualradius/generated/image14066444896923.png"/>
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Grafter
Posts: 128
Registered: ‎25-07-2014

Re: Disconnections

I haven't been on-line a great deal this week - too busy. However it did drop this afternoon!  Sad
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Grafter
Posts: 128
Registered: ‎25-07-2014

Re: Disconnections

Guess what? It is Tuesday and it has just dropped again (around 2.40pm today). Next scheduled drop will be Thursday, I expect, then Saturday, then Monday Cry Cry :'(.
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Grafter
Posts: 25
Registered: ‎14-02-2014

Re: Disconnections

Hi there,
I don't want to hijack this thread, but I suffer similar sporadic disconnections.
Usually middle of the day, usually in the working week Mon-Fri, which is annoying as I work from home, use a VPN connected IP phone and now appear to have a problem VPN connecting to an off-site server which I didn't a few weeks ago before I went on holiday.
Should I raise a ticket WRT the disconnections as well as the VPN issue?Huh
Mike
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Grafter
Posts: 1,075
Thanks: 1
Registered: ‎11-06-2007

Re: Disconnections

Hi avodat,
I'm sorry to hear that you've had further issues with the dropping connection. It may be best if you can re-raise this as a fault here if this continues.
@BikerPa - I see that you've added this details to the ticket you raised for the VPN issue you've seen however this should be raised here instead so that we can have the details of the disconnections passed to the faults team.
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Grafter
Posts: 25
Registered: ‎14-02-2014

Re: Disconnections

OK ta, will do. Wink
I have put up with the disconnections but wondered if it 'might have been related' to the VPN issue also.
Thanks again...too may fault reporting areas for a mortal to understand Crazy
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Grafter
Posts: 128
Registered: ‎25-07-2014

Re: Disconnections

Adam C. I have had this looked at as a service issue but I raised it here as the service side simply gave no real answer, other than that it was the copper cable (how that knows to drop the connection at regular intervals I do not know). It was, rather conveniently, suggested that if I just happened to upgrade.... !!!
It needs to be sorted and if service won't do it I need to post here to see how others are coping; there seem to be lots of others with the same problem! If I should not post here any longer what should I do to get Plusnet to sort out the problem that has been running since my one year contract came to its end?
Firm, clear answers please!
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Superuser
Superuser
Posts: 15,130
Thanks: 6,001
Fixes: 36
Registered: ‎22-08-2007

Re: Disconnections

Quote from: Chris
If the drops continue, I'd look at raising a fault though at http://faults.plus.net
Quote from: Chris
There could well be a line fault, from the initial testing I carried out

Quote from: Chris
I can see that we raised your SNR from 3db to 6db, this essentially attempts to improve your line stability.
If this hasn't done the trick (which it spears to have done to a certain extent), then we need to investigate further.

Quote from: Adam
I'm sorry to hear that you've had further issues with the dropping connection. It may be best if you can re-raise this as a fault here if this continues.

Hi Avodat,
There has been a consistent theme here of an obscure problem requiring a formal investigation, with some assistance from yourself.  I know that you admit to not being IT savvy, but there are people here to help you.  Can you please confirm the following, which will get you a long way through the pre fault report checks.  Some answers are obvious, but asking them all avoids missing something basic!
1. Have you got dial tone?
2. With a corded phone plugged into the master socket, can you do a quiet line test - dial 17070 option 2 - the line should be near silent, with no crackles etc.
3. Is the router plugged into the master socket, if not is it possible to run the router plugged into the master socket for a while?
4. The disconnections - can you correlate them with an in coming or out going phone call?  If yes, then try changing the filter.
5. Can you please gather and post the information requested in the speed issues thread at the top of this forum.  This information shared with the community will help people other than PN staff take a view on how the line is performing.  If you need help with this please ask.
Accepting that this issue is a real nuisance and needs fixing, there is some possibility that the problem is caused by something being switched on or off nearby and could therefore be difficult to locate / fix.  As with all IT programs, implementing the practice of performing manual saves at frequent intervals is a good safe guard against a system failure resulting in the loss of hours of work.  You there are times when I've not headed my own good advice and guess what, that's when the once in a Sheffield flood computer failure happens!
@Adam,
What was the nature of the fault which Chris alluded to?  Would I be correct in guessing that the fault which Chris was running with has now automatically closed, hence the need to open a new one?
Though intermittent, even accepting that an internet connection can drop at any time. when using on-line systems as here, a drop on the line can be devastating.
Kevin
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Grafter
Posts: 1,075
Thanks: 1
Registered: ‎11-06-2007

Re: Disconnections

Hi Townman,
I'm unsure as to the testing that Chris carried out when making those comments however a fault was raised some time back which has since closed down due to the fault being resolved after a conversation with a faults agent so if the issue has reoccurred or there is a new problem, we would need to get the fault raised with the support team and have the matter tested.
Agreed that this could be difficult to raise if there are significant drops in connection which block the completion of the answers and tests however the line seems relatively stable at the moment.
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Grafter
Posts: 128
Registered: ‎25-07-2014

Re: Disconnections

1.  Yes
2. Silent
3. No and no. It is plugged into a BT fitted extension point. There is no electrical power at the main point of phone line entry to enable a test to be carried out.
4. There is no correlation whatsoever.
I'll try, but short of relating the whole history, yet again, I'm unsure how that could be acheived - I thought that was what this particular forum was about. The other fora seem to have other interests at heart, and in which forum - or does it mean I have to start a new one when there are other fora on the same, or very similar subject matter(s)!
Yes it is a nuisance, even though it is relatively predictable and has only been happening in the past 10 weeks or so!  Prior to that, on the same line for the preceding 2.5 years there has been no problem, though that was with another ISP  ::).
BTW when I had a fault conversation going on, using the proper channels, and reporting the drops as asked to, I was politely told that I should no longer record them on the fault 'thread' that was being used.
One feels stuck in the middle of conflicting attempts to either help or frustrate.
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Superuser
Superuser
Posts: 15,130
Thanks: 6,001
Fixes: 36
Registered: ‎22-08-2007

Re: Disconnections

Hi Avodat,
There are indeed a number of threads on the same or similar topic, the the data (stats) are specific to your line, which is why we ask for YOUR stats.  The information requested might show something worth following up.
Who was your previous ISP?  Some ISPs use different equipment in the exchange (LLU).  This can have a different performance profile compared to BTOR equipment.
Kevin
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Grafter
Posts: 128
Registered: ‎25-07-2014

Re: Disconnections

Well, back from my holidays, where the ISP did not drop connection at all, even though I was in a rural area (compared to my city status at the moment!). Only to find the drops with PlusNet are still happening - just suffered another! As soon as I find an alternative ISP with real customer service I shall depart from here.
My previous ISP (across the very same copper cable for two years) was 02 - absolutely NO drops or any other problems. I only left them because they sold out to Sky who wanted me to sign up to a full Sky package or they would pull the plug on the service!