Disconnections
Well the stats aren't much different, including the Upstream errors, not an awful lot different from 18 months ago either 
You may as well swap back to your faceplate when convenient using the same procedures.
There certainly appears as though there may be issues with the upstream, possibly due to the 585. That isn't the latest firmware.
See here. There's a few different versions, I need to read that pdf Release notes.
How do you feel about attempting an upgrade yourself? Within your abilities?
You may as well swap back to your faceplate when convenient using the same procedures.
There certainly appears as though there may be issues with the upstream, possibly due to the 585. That isn't the latest firmware.
See here. There's a few different versions, I need to read that pdf Release notes.
How do you feel about attempting an upgrade yourself? Within your abilities?
Yeh right! Hmmm. 
btw I'm a customer just like you
Plusnet staff have a Plusnet logo next to their name.
OK, joking aside, depending on where your Fibre Cabinet will be, you'll certainly get faster speed. No reason for ADSL to be unstable unless there's a line or hardware fault which can happen with Fibre as well, as it's still the copper from the Cab to you. Generally speaking Fibre is usually better. It really depends on what your usage is likely to be, how many people using the connection at the same time etc.
Anyway stick your phone number in here and post the results but not your phone number (just do a copy and paste with the cursor).
btw I'm a customer just like you
Plusnet staff have a Plusnet logo next to their name.OK, joking aside, depending on where your Fibre Cabinet will be, you'll certainly get faster speed. No reason for ADSL to be unstable unless there's a line or hardware fault which can happen with Fibre as well, as it's still the copper from the Cab to you. Generally speaking Fibre is usually better. It really depends on what your usage is likely to be, how many people using the connection at the same time etc.
Anyway stick your phone number in here and post the results but not your phone number (just do a copy and paste with the cursor).
Having been asked if I can suggest anything to avoid the software updating problem, nothing direct I'm afraid. 
I never updated a 585 v7 though updated a 585 v8 several times (starting from software pre-dating the first official version). My first update used a Windows XP desktop and worked fine. Subsequently I tried updating using a Windows Vista 32-bit desktop and it failed in the third step every time.
I connected up a Windows XP laptop (wired - using a static IP) and that worked each time.
Whilst I used a static IP, I think others found updating worked with a DHCP assigned one. Contact with the router was lost in either case during the final stages of the upgrade, and (in my experience) a factory reset/reconfiguration (which could be done by TR069) was needed to get communications re-established.
Others also upgraded successfully using Windows Vista, so perhaps my problem was Ethernet card - rather than OS - related?
Since the OP hasn't had a new router for some years, rather than persisting with the TG585 v7 my suggestion is to ask Plusnet to provide a TG582n. Cost would be £5.99 P&P if the user agrees to stay for 12 months.
If the OP is interested in upgrading to Fibre and has Home Phone with Plusnet I suggest giving the Customer Options Team a call. This might result in an offer the OP finds attractive.
David
I never updated a 585 v7 though updated a 585 v8 several times (starting from software pre-dating the first official version). My first update used a Windows XP desktop and worked fine. Subsequently I tried updating using a Windows Vista 32-bit desktop and it failed in the third step every time.
I connected up a Windows XP laptop (wired - using a static IP) and that worked each time.
Whilst I used a static IP, I think others found updating worked with a DHCP assigned one. Contact with the router was lost in either case during the final stages of the upgrade, and (in my experience) a factory reset/reconfiguration (which could be done by TR069) was needed to get communications re-established.
Others also upgraded successfully using Windows Vista, so perhaps my problem was Ethernet card - rather than OS - related?
Since the OP hasn't had a new router for some years, rather than persisting with the TG585 v7 my suggestion is to ask Plusnet to provide a TG582n. Cost would be £5.99 P&P if the user agrees to stay for 12 months.
If the OP is interested in upgrading to Fibre and has Home Phone with Plusnet I suggest giving the Customer Options Team a call. This might result in an offer the OP finds attractive.
David