Disconnections from broadband
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Disconnections from broadband
Disconnections from broadband
18-11-2013 8:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Disconnections from broadband
18-11-2013 9:31 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've just had a look at the last fault ticket on your account (76170280), I've run the same type of line test and we're still picking up on the loop fault on the line.
Just so we can move forward with this can you have a look at the last response on there with regard to us testing the line again with all other devices disconnected?
Let us know when you've done that and I'll make sure we get that done ASAP.
Adam
Re: Disconnections from broadband
18-11-2013 10:08 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Disconnections from broadband
18-11-2013 10:33 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Disconnections from broadband
18-11-2013 10:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Disconnections from broadband
18-11-2013 11:01 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Disconnections from broadband
18-11-2013 12:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: jelv Have you responded to the ticket as well as posting on here?
Any news on line test, shall I reconnect router? I would like to go online soon as I have work to do please
Re: Disconnections from broadband
18-11-2013 2:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Disconnections from broadband
19-11-2013 2:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Disconnections from broadband
19-11-2013 4:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Disconnections from broadband
19-11-2013 5:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm really sorry to hear that the engineer did to turn up today. I've been in touch with our suppliers who have have advised that a large number of customers, including yourself, have been affected by a system issue which has not booked in engineers successfully, thus not sending engineers out following an outage yesterday.
I have had this case passed to the relevant team for the fault to be progressed properly. I will book the next available engineer for you when I am presented with the opportunity to do so. I completely appreciate that this is and has been really inconvenient and this isn't how we would have liked the outcome to be.
It's incredibly frustrating to have a dropping connection fault as well as an engineer not showing up. I'll follow this up tomorrow to ensure the fault is progressing and to ensure we get as much pressure applied to this to get the fault resolved as soon as possible.
Re: Disconnections from broadband
19-11-2013 6:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Disconnections from broadband
19-11-2013 6:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Disconnections from broadband
20-11-2013 9:06 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm doing everything I can to arrange for an engineer to visit, I am currently waiting on our suppliers to get back to me. As soon as I hear back, I'll let you know. I will, of course, arrange discounts to be applied to your account for the inconvenience and downtime you are experiencing.
Re: Disconnections from broadband
20-11-2013 9:22 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
When considering whether the discounts they offer are adequate bear in mind the value of the Missed Appointments Payment Plusnet should be getting from OpenReach: http://www.openreach.co.uk/orpg/home/updates/briefings/generalbriefings/generalbriefingsarticles/gen...
You might also take a read of http://www.moneysavingexpert.com/shopping/delivery-rights
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Disconnections from broadband