Disconnections again, starting to lose faith :(
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Disconnections again, starting to lose faith :(
18-11-2012 5:32 PM
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Last few days have been a total nightmare. Sometimes 4 disconnections in a minute, other times might last 10 mins, but totally ruining internet radio, streaming on the smart tv, gaming etc. Driving us all crazy. Have reported to plusnet, just wondered if anyone might have some ideas as to why it happens?
DSL Connection
Link Information
Uptime: 0 days, 0:05:30
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 6,336
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.5 / 19.5
Line Attenuation (Up/Down) [dB]: 20.0 / 35.0
SN Margin (Up/Down) [dB]: 10.0 / 11.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 70 / 0
Loss of Signal (Local/Remote): 32 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 290 / 0
FEC Errors (Up/Down): 1 / 20,095
CRC Errors (Up/Down): 1 / 582
HEC Errors (Up/Down): 1 / 367
Kind regards.
Re: Disconnections again, starting to lose faith :(
18-11-2012 8:36 PM
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It's possible to be that something in your neighbourhood could be giving rise to problems so it's worth checking if any of your neighbours also have broadband issues. Poor Alex7127 on this thread http://community.plus.net/forum/index.php/topic,108683.0.html has taken to wandering the streets with a transistor radio in search of what is causing his disconnections!
Re: Disconnections again, starting to lose faith :(
19-11-2012 11:59 AM
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I've run some initial checks and it's clear to see that the issue started again on Saturday:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13533261945948.png" />
Did anything change then at all? i.e did you start using central heating maybe or make any changes to your router or connect/disconnect anything from your line?
Re: Disconnections again, starting to lose faith :(
19-11-2012 6:15 PM
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Re: Disconnections again, starting to lose faith :(
19-11-2012 8:03 PM
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There was a thread recently where someone with a replacement laptop power adaptor found that this caused his internet connection to drop whenever he tried to connect the laptop to another mains-power device like his TV or Hi Fi. It took quite a lot of effort to identify the power adaptor as the culprit.
Re: Disconnections again, starting to lose faith :(
20-11-2012 7:30 AM
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Re: Disconnections again, starting to lose faith :(
20-11-2012 7:41 AM
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Quote from: lindahumm .... but could it take a while to calm down? (clutching at straws a little)
Nope, sorry, if the Netgear was doing any good the effect would be instant for disconnections (although your speed would take some time to recover) .
You have not bought a new telephone or got a Sky box or put-up the fairy lights a bit early this year?
Re: Disconnections again, starting to lose faith :(
20-11-2012 12:31 PM
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Re: Disconnections again, starting to lose faith :(
20-11-2012 1:16 PM
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We've put this to our suppliers and are pushing for an engineer visit, as soon as we have an update we'll be in-touch.
Re: Disconnections again, starting to lose faith :(
20-11-2012 1:44 PM
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dick:quote
Re: Disconnections again, starting to lose faith :(
21-11-2012 9:02 PM
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Reported problem around 3 days ago, and now its fixed! Engineer come out today, did things at the exchange and now I have a very very stable connection with a faster line speed.
Thumbs up guys, happy customer again
Re: Disconnections again, starting to lose faith :(
21-11-2012 10:33 PM
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