Delayed BB activation
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- Re: Delayed BB activation
Delayed BB activation
23-09-2014 9:53 AM
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Can you please contact me?
Mr. Pizzi
Re: Delayed BB activation
23-09-2014 9:55 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Delayed BB activation
23-09-2014 9:57 AM
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Re: Delayed BB activation
23-09-2014 9:57 AM
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Re: Delayed BB activation
23-09-2014 1:34 PM
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this activation is getting really painful and would really appreciate an update on the situation.
Engineer visit!!!! can someone let me know what's going on with my order!!!!!
29-09-2014 3:15 PM
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Re: Engineer visit!!!! can someone let me know what's going on with my order!!!!!
29-09-2014 4:02 PM
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Sorry to hear of the delay. I can confirm that the appointment is most definitely shown as booked for today between 1pm and 6pm so this should go ahead for you.
If there is any issue then please don't hesitate to get in touch with the support team and they should be able to help.
Re: Delayed BB activation
29-09-2014 4:10 PM
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merged topics
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Red light @ service
29-09-2014 5:08 PM
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Thanks
Re: Red light @ service
29-09-2014 5:17 PM
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Glad to hear that this has now been activated, I've just active for you if you can check this again over the next 5 minutes.
If you have any further issues then you may need to speak with the support team however all should be fine.
Re: Delayed BB activation
29-09-2014 5:21 PM
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Re: Delayed BB activation
29-09-2014 6:23 PM
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the service is now active hurray
I'll monitor the speed at the moment getting 39.54 down 18.11 up according with my iPhone app - I'd expect 72 down let's see in a week time.
have a nice day
Lino
Re: Delayed BB activation
29-09-2014 6:38 PM
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Which FTTC product are you on? Unlimited or Extra?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Delayed BB activation
29-09-2014 6:57 PM
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Re: Delayed BB activation
30-09-2014 10:06 AM
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Looking forward to hearing from you
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