December 7th 2013 - Unstable connection
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December 7th 2013 - Unstable connection
07-12-2013 5:17 AM
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I've not had any disconnects since being with plusnet for a couple of months now, the guy on the phone confirmed I've had a stable connection with no drops for 33 days until this issue began to occur; as of 2am today I've been experiencing constant disconnects and was even unable to connect for over an hour (this thread has taken me a few connections to copy/paste into notepad before finally being able to actually post)
The guy on the phone said it was due to noise on the line; because when speaking to him we both heard a static sound down the phone, this would be logical, however the noise wouldn't have changed over the past couple of months so why would it suddenly become an issue? Just curious because as a result an engineer has been arranged to adjust the noise level on the line later in the week.
Any info appreciated and if anyone else has experienced the same issue this night let me know
Re: December 7th 2013 - Unstable connection
07-12-2013 9:05 AM
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The telephone line which connects your home to the exchange a lots of joints in it - junction box on your property / over head cabe to post / post to underground cable / underground cable segments / local distribution cabinet / exchange side cable segments.
Any of those joints 'going bad' due to wet weather or disturbance from work on other's lines could cause noise on your line. Lines having aluminium are even more susceptible to such problems. Water leakage or condensation can happen at any time. Be prepared for the possibility that the fault might be difficult to locate, as if it is not present when the engineer visits, they cannot fx it. Also if the fault is found underground or overhead (not at the cabinet or your premises) different engineering resources might be required.
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Re: December 7th 2013 - Unstable connection
07-12-2013 5:31 PM
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Appreciate the swift reply and I have an update on the situation;
I found out that having the phone connected to the same filter instantly disconnects the internet and makes it unusable until I disconnect the phone as such I've had a stable connection for the past 5-6 hours, it did just disconnect again however in a similar fashion (instant disconnection, unable to connect for roughly five minutes after disconnecting, ethernet/broadband lights flickering on router, internet light turned off or red) so as a result I've replaced the filter and will see if the same issue occurs again and report back my findings, I've also cancelled the appointment with the BT engineer just to ensure it's not a problem on my end before adjusting the noise levels.
Any suggestions in the meantime?
Edit: Internet is also running slow (speedtest shows 16ms - 10.20mbps down - 0.70 up as opposed to the usual 13ms - 18mbps down - 1.1 up)
Re: December 7th 2013 - Unstable connection
07-12-2013 6:16 PM
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As of the most recent disconnect the slow speeds have been consistent of 10down 0.70 up as opposed to the usual 18down 1.1up which sounds like you've increased the SNR margin resulting in the lower speeds as a temporary workaround until the engineer arrives to adjust the noise level? At least that is my assumption.
At this point I have tested all I can and as such have rebooked the appointment with the BT engineer.
Re: December 7th 2013 - Unstable connection
07-12-2013 6:39 PM
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You are potentially now in a downward spiral! Any more disconnections (certainly within the next 24 hours) could cause the DLM to make further (negative) adjustments. A stable line for 3+ days might result in an improvement. This might need PN to do a SNRM reset to put the line back into the 10 day training mode.
I do not know enough about this space - I cannot advise if plugging in the phone causing the disconnection problem points to an internal problem (your phone / filter / wiring) or to an external line problem. You'll have to wait for advice from someone else or the DCT on Monday.
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Re: December 7th 2013 - Unstable connection
08-12-2013 8:25 PM
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Re: December 7th 2013 - Unstable connection
13-12-2013 5:57 AM
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Re: December 7th 2013 - Unstable connection
13-12-2013 2:10 PM
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Re: December 7th 2013 - Unstable connection
13-12-2013 8:47 PM
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Log into the router, drop the PPP session, wait a few minutes, then power down the router. Leave it off for 15 minutes (ensures all sessions die) and then start it up again. Note you might need to manually reconenct the PPP session through the router browser interface.
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- Re: December 7th 2013 - Unstable connection