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Deaf Customers

thisoldman
Grafter
Posts: 1,220
Thanks: 2
Registered: ‎06-04-2009

Deaf Customers

How do deaf customers contact plusnet when their computer is on the blink?
I have seen in the last 2 days a few allusions to this subject but have seen no responses.
Fast.co.uk have a text fone system deaf customers can use.
Section 3 of the Disability discrimination Act  sub section 21 states very clearly that service providers have a duty to provide alternative methods of accessing the service where by reason of their disability, it is not feasible to use the existing method of access....etc etc.
So, how do deaf customers access plus net if their pc is dead?
The plus net website only offers a fone number , contrary to Equalityandhumanrights commission recommendations.
I would be gratefull if plusnet could please tell me what I do if my pc breaks down?
3 REPLIES 3
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Deaf Customers

they do have a system to text replies to a mobile phone, you can register a Mobile number via your account details, they say that at this minute the only way to contact them is via your agency
Not much help I am affraid
Community Veteran
Posts: 1,100
Registered: ‎05-04-2007

Re: Deaf Customers

Community Veteran
Posts: 19,246
Thanks: 413
Registered: ‎12-08-2007

Re: Deaf Customers

That should work Spider, great idea Smiley