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Damage to house when installing telephone line

hrwaldron
Newbie
Posts: 2
Registered: ‎29-01-2021

Damage to house when installing telephone line

I recently had someone install telephone line in my house and when drilling a hole in the wall for the cable they have managed to pull of a large amount of the render of my house around the hole. Is there anything I can do to get this fixed as the waterproof barrier of my house has been damaged and looks awful?

3 REPLIES 3
Dan_the_Van
Aspiring Pro
Posts: 482
Thanks: 37
Fixes: 5
Registered: ‎25-06-2007

Re: Damage to house when installing telephone line

Hi @hrwaldron 

Welcome to the forum.

Did the engineer admit he/she did the damage at the time?

All line work is carried out by Openreach or a contractor working for them, I suggest you take a look at their complaints procedure

Openreach complaints 

 

Dan.

hrwaldron
Newbie
Posts: 2
Registered: ‎29-01-2021

Re: Damage to house when installing telephone line

Hi, no they didn't mention it to me I only saw it after they left but they had to put in a whole new line from the telephone pole, there was nothing there before. The damage could only have been done by them. I'll contact openreach
Cagney1994
Rising Star
Posts: 392
Thanks: 11
Fixes: 3
Registered: ‎28-07-2013

Re: Damage to house when installing telephone line

@hrwaldron - Did you manage to get in touch with Openreach? And if so, any luck in sorting out what happened ?