Everyday at around 07:30 GMT I get disconnected. Usually it reconnects straight away and as I am not using the connection at that hour, I don't generally notice. Because of this I can't say exactly when it started, but I'm pretty sure it was just after I switched to the ADSL2+ trail about 4 months ago.
The impact is low so I can live with it however on three occasions the outage has lasted for 24 hours not just a minute - the most recent outage being last week. And it is 24 hours, e,g. disconnect 07:30 day 1, can't reconnect and then suddenly reconnects 07:30 on day two.
I have tried all the usual:
Router is plugged directly into the master socket - nothing else plugged in and no other sockets.
Rebooted router.
Switched router off for an hour or so
Tried a different router
The symptoms are always the same
The router DSL light is on, steady and green
The router Internet light is off.
Looking at the connection status ; the DSL link always seems fine:
xDSL linestate up (downstream: 11485 kbit/s, upstream: 855 kbit/s; output Power Down: 22.5 dBm, Up: 12.5 dBm; line Attenuation Down: 25.0 dB, Up: 11.5 dB; snr Margin Down: 9.5 dB, Up: 5.0 dB)
But the PPP connect shows as disconnected:
If I press the connect button I just get the message "User Disconnected: Disconnected by User"
I have tried logging in with the BT Test User account and I get the same error.
I have raised a case with PN twice in the last 3 months and still have the latest one open, but it doesn't seem to be getting anywhere. PN raised a fault with BT last week and a few hours after the connection had come back at 7:30, PN said that BT had identified and fixed a fault at my exchange.
However I still see the daily disconnects.
Has anyone else experienced a similar issue or have any clues about what is going on.
Also interestingly BT do not seem to consider ADSL2+ a trial. On the very day that I lost all connectivity they posted a personalised leaflet though my door saying that:
We see that you currently only connect at 6000 kbits/s. We have rolled out ADSL2+ at your exchange and if you switch to BT Broadband we can up your speed to 8000 kbs/s.
Aside from this problem my experience with ADSL2+ has been very good: I have regularly achieved very good speeds as high as 9367 kbps (1.17MB/s) down and 710 kbps (88.8kB/s) up.
