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DSL activation date tomorrow, but went live today - authentication fail

chenks76
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Registered: ‎24-10-2013

DSL activation date tomorrow, but went live today - authentication fail

My activation date for DSL is tomorrow, but came home today and saw that the "broadband" light is now solid green, meaning that the line must now be active.
Router also showing sync speeds of 15 down and 0.5 up.
However, authentication keeps failing (router has auto configured itself with my user/pass).
Tried manually re-entering the password, but still authentication fail.
I guess i need to wait until tomorrow for someone to flick a switch or is there anything else i can do just now ?
12 REPLIES 12
Oldjim
Resting Legend
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Registered: ‎15-06-2007

Re: DSL activation date tomorrow, but went live today - authentication fail

phone up
chenks76
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Re: DSL activation date tomorrow, but went live today - authentication fail

was hoping one of the plusnet guys would be here to look at it.
MisterW
Superuser
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Re: DSL activation date tomorrow, but went live today - authentication fail

The PN guys who monitor these forums work 9 to 5.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

HPsauce
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Registered: ‎02-02-2008

Re: DSL activation date tomorrow, but went live today - authentication fail

Just because the physical line is connected and can sync doesn't mean it's yet configured in the exchange to even allow authentication and routing.
Wait until the activation date for BT to finish their configuration work.  Wink
chenks76
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Registered: ‎24-10-2013

Re: DSL activation date tomorrow, but went live today - authentication fail

indeed, however i've been thru these many times to know that the work is often done before the advertised date.
the fact that the technicolor router has pulled down my user details (via the auto setup) suggests that the line is indeed active, and it's just my actual account that hasn't activated yet.
dick:quote
chrispurvey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
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Registered: ‎13-07-2012

Re: DSL activation date tomorrow, but went live today - authentication fail

Morning,
Your account was activated in the early hours of this morning and I can see you're now connected.
Hope all is ok!
HPsauce
Pro
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Registered: ‎02-02-2008

Re: DSL activation date tomorrow, but went live today - authentication fail

Quote from: chenks76
router has pulled down my user details

Is that how it works, or are they sent out pre-configured? (I haven't installed a new one for some time.)
chenks76
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Posts: 3,274
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Registered: ‎24-10-2013

Re: DSL activation date tomorrow, but went live today - authentication fail

they are pre-configured, but not with your specific login.
the router pulls down your individual userid once the line goes live.
chenks76
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Re: DSL activation date tomorrow, but went live today - authentication fail

Quote from: chrispurvey
Morning,
Your account was activated in the early hours of this morning and I can see you're now connected.
Hope all is ok!

thanks.
my upload speed is rather low... 485Kbps (or there abouts).
can this be increased?
i believe by default any new connections are capped and they need to be manually uncapped to see an increase?
chrispurvey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
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Registered: ‎13-07-2012

Re: DSL activation date tomorrow, but went live today - authentication fail

I've placed an order to uncap your upload which will roughly double your upload speed. This will complete on Monday for you.
chenks76
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Registered: ‎24-10-2013

Re: DSL activation date tomorrow, but went live today - authentication fail

nice one.
chenks76
All Star
Posts: 3,274
Thanks: 338
Fixes: 12
Registered: ‎24-10-2013

Re: DSL activation date tomorrow, but went live today - authentication fail

this has now been uncapped.
connection is now 14.647 / 1.272
think i've seen a tiny drop in downstream, but hey ho.