DSL Light Out Due To Service 'Upgrade'?

[#1]

Quote

the order to revert back to Fixed 2 Mbps was cancelled

Hmm, I'll go find who did that and educate them :mand:
Do you want to stay on MaxDSL or switch back to the 2Mb product?

[#2]

2Mb worked
8Mb doesn't
If I revert back to 2Mb, and find that it's not working, then I guess that something else was 'broken' during the upgrade.
As for hearing noise on the line, I don't have a phone, so I couldn't tell you. The only reason I have a line is for broadband.

[#3]

Right, I'll go place another order for you, this will complete tomorrow morning.

[#4]

Cheers, that's great, but meanwhile if someone could tell me why I'm not able to connect, when my line apparently supports 8Mbps, I'd be grateful. I am assuming that in order to upgrade my service hardware is changed at the exchange end, but is there anything else that should be done too, such as software/profile changes?
I bought a Philips modem/router on Sunday, knowing I can easily return it to ASDA, just to see if my 2 Linksys devices were at fault. It exhibited the same behaviour. Although the status page shows it can achieve 8Mbps, the DSL light constantly flashed, and it wouldn't login.

[#5]

Out of curiosity, how's the Philips modem/router connected to your computer, Ethernet or USB?

[#6]

From your stats there is nothing wrong with the physical connection to the exchange - you're syncing at 8128 which is the highest possible on Max.  
It looks like there's a fault, possibly at PN's end, with the user name and password settings as your not being assigned an IP address and, if that's the case, reverting back to 2meg won't make a difference.
Has Jameseh had a look at things as per his previous post?  May be worth dropping him a PM?

[#7]

Quote from: Anotherone

Out of curiosity, how's the Philips modem/router connected to your computer, Ethernet or USB?

Wireless, although when I took the screenshots, it was via Ethernet to my laptop

[#8]

Quote from: Paul03

From your stats there is nothing wrong with the physical connection to the exchange - you're syncing at 8128 which is the highest possible on Max.   It looks like there's a fault, possibly at PN's end, with the user name and password settings as your not being assigned an IP address and, if that's the case, reverting back to 2meg won't make a difference. Has Jameseh had a look at things as per his previous post?  May be worth dropping him a PM?

Paul, I have access to another PN account in another location. I reconfigured the modem to connect using my home account details, and it connected no problem, and used my static IP address, so I conclude that there isn't a problem with my username/password.

[#9]

Moderators Note
I've just confused myself reading about this here
I'm going to lock this thread in favour of the other as they're both about the same thing - no point having discussion in two places
If you have any objections, let me know.
B.