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DSL Connection dropping with Asus DSL-AC88U

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siwykes
Newbie
Posts: 2
Registered: ‎08-08-2019

DSL Connection dropping with Asus DSL-AC88U

Hi everyone,

 

On Wednesday I changed my modem router from a Netgear D7000v2 to an Asus DSL-AC88U.

 

Since changing, my internet connection seems to drop multiple times throughout the day. The router is still connected to all my devices correctly, my network is working as normal, and the DSL light is showing as connected. I have to restart the router to get the internet connected which then works perfectly, until it drops again a few hours later.

 

I have the log output of when i believe it last happened as everything was working perfectly before i went to sleep, but the internet connection had dropped by morning.

 

Aug 8 03:51:31 DSL-AC88U daemon.info pppd[3197]: [08:08:2019 03:51:31] Terminating on signal 15
Aug 8 03:51:31 DSL-AC88U daemon.info pppd[3197]: [08:08:2019 03:51:31] Connect time 412.7 minutes.
Aug 8 03:51:31 DSL-AC88U daemon.info pppd[3197]: [08:08:2019 03:51:31] Sent 81194637 bytes, received 2514432915 bytes.
Aug 8 03:51:31 DSL-AC88U daemon.debug pppd[3197]: [08:08:2019 03:51:31] Script /etc/ppp/ip-down started (pid 15166)
Aug 8 03:51:31 DSL-AC88U daemon.debug pppd[3197]: [08:08:2019 03:51:31] sent [LCP TermReq id=0x2 "User request"]
Aug 8 03:51:31 DSL-AC88U daemon.info pppd[3197]: [08:08:2019 03:51:31] Terminating on signal 15
Aug 8 03:51:31 DSL-AC88U daemon.info pppd[3197]: [08:08:2019 03:51:31] Terminating on signal 15
Aug 8 03:51:31 DSL-AC88U daemon.debug pppd[3197]: [08:08:2019 03:51:31] Script /etc/ppp/ip-down finished (pid 15166), status = 0x0
Aug 8 03:51:31 DSL-AC88U daemon.info pppd[3197]: [08:08:2019 03:51:31] Terminating on signal 15
Aug 8 03:51:32 DSL-AC88U daemon.info dnsmasq[15254]: started, version 2.78 cachesize 150
Aug 8 03:51:32 DSL-AC88U daemon.info dnsmasq[15254]: compile time options: IPv6 GNU-getopt no-DBus no-i18n no-IDN DHCP no-DHCPv6 no-Lua TFTP no-conntrack no-ipset no-auth no-DNSSEC no-ID loop-detect no-inotify
Aug 8 03:51:32 DSL-AC88U daemon.info dnsmasq[15254]: reading /etc/resolv.conf
Aug 8 03:51:32 DSL-AC88U daemon.info dnsmasq[15254]: using nameserver 212.159.6.10#53
Aug 8 03:51:32 DSL-AC88U daemon.info dnsmasq[15254]: using nameserver 212.159.6.9#53
Aug 8 03:51:32 DSL-AC88U daemon.info dnsmasq[15254]: using nameserver 2001:470:20::2#53
Aug 8 03:51:32 DSL-AC88U daemon.info dnsmasq[15254]: read /etc/hosts - 6 addresses
Aug 8 03:51:32 DSL-AC88U daemon.notice miniupnpd[3498]: shutting down MiniUPnPd
Aug 8 03:51:34 DSL-AC88U daemon.debug pppd[3197]: [08:08:2019 03:51:34] sent [LCP TermReq id=0x3 "User request"]
Aug 8 03:51:37 DSL-AC88U daemon.info pppd[3197]: [08:08:2019 03:51:37] Terminating on signal 15
Aug 8 03:51:37 DSL-AC88U daemon.notice pppd[3197]: [08:08:2019 03:51:37] Connection terminated.
Aug 8 03:51:37 DSL-AC88U daemon.notice pppd[3197]: [08:08:2019 03:51:37] Modem hangup
Aug 8 03:51:37 DSL-AC88U daemon.info pppd[3197]: Exit.
Aug 8 03:53:12 DSL-AC88U daemon.info pppd[16900]: [08:08:2019 03:53:12] PPPoATM setdevname_pppoatm: 'nas0.0.0.38'
Aug 8 03:53:12 DSL-AC88U daemon.info pppd[16900]: [08:08:2019 03:53:12] PPPoATM setdevname_pppoatm - SUCCESS : nas0.0.0.38
Aug 8 03:53:12 DSL-AC88U daemon.info pppd[16900]: [08:08:2019 03:53:12] PPPoATM setdevname_pppoatm - SUCCESS : 0.0.38
Aug 8 03:53:12 DSL-AC88U daemon.info pppd[16900]: pppd options in effect:
Aug 8 03:53:12 DSL-AC88U daemon.info pppd[16900]: debug # (from /etc/ppp/options)
Aug 8 03:53:12 DSL-AC88U daemon.info pppd[16900]: persist # (from /etc/ppp/options)
Aug 8 03:53:12 DSL-AC88U daemon.info pppd[16900]: logfile /tmp/pppoa_log.txt # (from /etc/ppp/options)
Aug 8 03:53:12 DSL-AC88U daemon.info pppd[16900]: maxfail 0 # (from /etc/ppp/options)
Aug 8 03:53:12 DSL-AC88U daemon.info pppd[16900]: dump # (from /etc/ppp/options)
Aug 8 03:53:12 DSL-AC88U daemon.info pppd[16900]: noaccomp # (from /etc/ppp/options)
Aug 8 03:53:12 DSL-AC88U daemon.info pppd[16900]: nopcomp # (from /etc/ppp/options)
Aug 8 03:53:12 DSL-AC88U daemon.info pppd[16900]: lcp-echo-failure 10 # (from /etc/ppp/options)
Aug 8 03:53:12 DSL-AC88U daemon.info pppd[16900]: lcp-echo-interval 6 # (from /etc/ppp/options)
Aug 8 03:53:12 DSL-AC88U daemon.info pppd[16900]: noipdefault # (from /etc/ppp/options)
Aug 8 03:53:12 DSL-AC88U daemon.info pppd[16900]: noipv6 # (from /etc/ppp/options)
Aug 8 03:53:12 DSL-AC88U daemon.info pppd[16900]: noccp # (from /etc/ppp/options)
Aug 8 03:53:12 DSL-AC88U daemon.notice pppd[16901]: pppd 2.4.7 started by root, uid 0
Aug 8 03:53:12 DSL-AC88U daemon.debug pppd[16901]: [08:08:2019 03:53:12] using channel 2
Aug 8 03:53:12 DSL-AC88U daemon.info pppd[16901]: [08:08:2019 03:53:12] Using interface ppp0
Aug 8 03:53:12 DSL-AC88U daemon.notice pppd[16901]: [08:08:2019 03:53:12] Connect: ppp0 <-->
Aug 8 03:53:12 DSL-AC88U daemon.debug pppd[16901]: [08:08:2019 03:53:12] sent [LCP ConfReq id=0x1 <magic 0xef1053a8>]
Aug 8 03:53:15 DSL-AC88U daemon.debug pppd[16901]: [08:08:2019 03:53:15] sent [LCP ConfReq id=0x1 <magic 0xef1053a8>]
Aug 8 03:53:18 DSL-AC88U daemon.debug pppd[16901]: [08:08:2019 03:53:18] sent [LCP ConfReq id=0x1 <magic 0xef1053a8>]
Aug 8 03:53:19 DSL-AC88U daemon.debug pppd[16901]: [08:08:2019 03:53:19] rcvd [LCP ConfAck id=0x1 <magic 0xef1053a8>] 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 01 01 ef ff ff fa 9a 28 07 6c 01 a0 ...
Aug 8 03:53:21 DSL-AC88U daemon.debug pppd[16901]: [08:08:2019 03:53:21] rcvd [LCP ConfReq id=0xb3 <mru 1500> <auth chap MD5> <magic 0x20d3bbc5>] 00 00 00 00 00 00 00 00 00 00 00 01 01 ef ff ff fa 9a 28 07 6c 01 97 59 6a 4e 4f 54 49 46 59 20 ...
Aug 8 03:53:21 DSL-AC88U daemon.debug pppd[16901]: [08:08:2019 03:53:21] sent [LCP ConfAck id=0xb3 <mru 1500> <auth chap MD5> <magic 0x20d3bbc5>]
Aug 8 03:53:21 DSL-AC88U daemon.debug pppd[16901]: [08:08:2019 03:53:21] sent [LCP EchoReq id=0x0 magic=0xef1053a8]
Aug 8 03:53:21 DSL-AC88U daemon.debug pppd[16901]: [08:08:2019 03:53:21] rcvd [CHAP Challenge id=0x1 <dea5e77aaac7a551a97deb7c2f8b2798fb71a6b2f7ed542b25e32e370f6609ee8c71e8>, name = "acc-aln6.cv"] 2a 20 48 54 54 50 2f
Aug 8 03:53:21 DSL-AC88U daemon.debug pppd[16901]: [08:08:2019 03:53:21] sent [CHAP Response id=0x1 <38fdb1f98c65c6e81ffb31dfa4756e9f>, name = "siwykes@plusdsl.net"]
Aug 8 03:53:21 DSL-AC88U daemon.debug pppd[16901]: [08:08:2019 03:53:21] rcvd [LCP EchoRep id=0x0 magic=0x20d3bbc5] 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 01 01 ef ff ff fa 9a 28 07 6c ...
Aug 8 03:53:21 DSL-AC88U daemon.debug pppd[16901]: [08:08:2019 03:53:21] rcvd [CHAP Success id=0x1 "CHAP authentication success"] 01 ef ff ff fa 9a 28 07 6c 01 a0 49 06 4e 4f 54 49 46 59 20 2a 20 48 54 54 50 2f
Aug 8 03:53:21 DSL-AC88U daemon.info pppd[16901]: [08:08:2019 03:53:21] CHAP authentication succeeded: CHAP authentication success
Aug 8 03:53:21 DSL-AC88U daemon.notice pppd[16901]: [08:08:2019 03:53:21] CHAP authentication succeeded
Aug 8 03:53:21 DSL-AC88U daemon.debug pppd[16901]: [08:08:2019 03:53:21] sent [IPCP ConfReq id=0x1 <compress VJ 0f 01> <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
Aug 8 03:53:21 DSL-AC88U daemon.debug pppd[16901]: [08:08:2019 03:53:21] rcvd [IPCP ConfReq id=0x81 <addr 172.16.17.45>] 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 01 01 ef ff ff fa 9a 28 07 6c 01 df ...
Aug 8 03:53:21 DSL-AC88U daemon.debug pppd[16901]: [08:08:2019 03:53:21] sent [IPCP ConfAck id=0x81 <addr 172.16.17.45>]
Aug 8 03:53:21 DSL-AC88U daemon.debug pppd[16901]: [08:08:2019 03:53:21] rcvd [IPCP ConfRej id=0x1 <compress VJ 0f 01>] 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 01 01 c0 a8 01 05 07 6c de af 01 6f ...
Aug 8 03:53:21 DSL-AC88U daemon.debug pppd[16901]: [08:08:2019 03:53:21] sent [IPCP ConfReq id=0x2 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
Aug 8 03:53:21 DSL-AC88U daemon.debug pppd[16901]: [08:08:2019 03:53:21] rcvd [IPCP ConfNak id=0x2 <addr 146.200.180.205> <ms-dns1 212.159.6.9> <ms-dns2 212.159.6.10>] 00 00 00 00 00 00 00 00 e0 00 00 16 94 04 00 00 22 00 eb ff 00 00 00 01 02 00 00 00 ef 02 00 fc ...
Aug 8 03:53:21 DSL-AC88U daemon.debug pppd[16901]: [08:08:2019 03:53:21] sent [IPCP ConfReq id=0x3 <addr 146.200.180.205> <ms-dns1 212.159.6.9> <ms-dns2 212.159.6.10>]
Aug 8 03:53:21 DSL-AC88U daemon.debug pppd[16901]: [08:08:2019 03:53:21] rcvd [IPCP ConfAck id=0x3 <addr 146.200.180.205> <ms-dns1 212.159.6.9> <ms-dns2 212.159.6.10>] 00 00 00 00 00 00 00 00 01 01 c0 a8 01 05 07 6c af aa 01 3f 78 01 48 54 54 50 2f 31 2e 31 20 32 ...
Aug 8 03:53:21 DSL-AC88U daemon.notice pppd[16901]: [08:08:2019 03:53:21] local IP address 146.200.180.205
Aug 8 03:53:21 DSL-AC88U daemon.notice pppd[16901]: [08:08:2019 03:53:21] remote IP address 172.16.17.45
Aug 8 03:53:21 DSL-AC88U daemon.notice pppd[16901]: [08:08:2019 03:53:21] primary DNS address 212.159.6.9
Aug 8 03:53:21 DSL-AC88U daemon.notice pppd[16901]: [08:08:2019 03:53:21] secondary DNS address 212.159.6.10
Aug 8 03:53:21 DSL-AC88U daemon.debug pppd[16901]: [08:08:2019 03:53:21] Script /etc/ppp/ip-up started (pid 17073)
Aug 8 03:53:22 DSL-AC88U daemon.debug pppd[16901]: [08:08:2019 03:53:22] Script /etc/ppp/ip-up finished (pid 17073), status = 0x0
Aug 8 03:53:22 DSL-AC88U daemon.info dnsmasq[15254]: exiting on receipt of SIGTERM
Aug 8 03:53:24 DSL-AC88U daemon.info dnsmasq[17204]: started, version 2.78 cachesize 150
Aug 8 03:53:24 DSL-AC88U daemon.info dnsmasq[17204]: compile time options: IPv6 GNU-getopt no-DBus no-i18n no-IDN DHCP no-DHCPv6 no-Lua TFTP no-conntrack no-ipset no-auth no-DNSSEC no-ID loop-detect no-inotify
Aug 8 03:53:24 DSL-AC88U daemon.info dnsmasq[17204]: read /etc/hosts - 6 addresses
Aug 8 03:53:24 DSL-AC88U daemon.info dnsmasq[17204]: using nameserver 212.159.6.9#53
Aug 8 03:53:24 DSL-AC88U daemon.info dnsmasq[17204]: using nameserver 212.159.6.10#53
Aug 8 03:53:24 DSL-AC88U daemon.info dnsmasq[17204]: using nameserver 2001:470:20::2#53
Aug 8 03:53:25 DSL-AC88U daemon.info dhcpd: Internet Systems Consortium DHCP Server 4.1.1-P1
Aug 8 03:53:25 DSL-AC88U daemon.info dhcpd: Copyright 2004-2010 Internet Systems Consortium.
Aug 8 03:53:25 DSL-AC88U daemon.info dhcpd: All rights reserved.
Aug 8 03:53:25 DSL-AC88U daemon.info dhcpd: For info, please visit https://www.isc.org/software/dhcp/
Aug 8 03:53:25 DSL-AC88U daemon.info dhcpd: Wrote 7 leases to leases file.
Aug 8 03:53:25 DSL-AC88U daemon.info dhcpd: Listening on Socket/br0/192.168.1.0/24
Aug 8 03:53:25 DSL-AC88U daemon.info dhcpd: Sending on Socket/br0/192.168.1.0/24
Aug 8 03:53:25 DSL-AC88U daemon.notice miniupnpd[17338]: HTTP listening on port 38131 

 

Any help would be appreciated.

 

Thanks,

Simon

3 REPLIES 3
Baldrick1
Hero
Posts: 3,194
Thanks: 1,375
Fixes: 87
Registered: ‎30-06-2016

Re: DSL Connection dropping with Asus DSL-AC88U

The best way to find out if it's your new router or coincidence is by putting your old router back. If you've disposed of it do you have another device?

Plusnet Help Team
Plusnet Help Team
Posts: 991
Thanks: 101
Fixes: 45
Registered: ‎06-08-2018

Re: DSL Connection dropping with Asus DSL-AC88U

Hey @siwykes,

Thanks for reaching out to us.

Sorry to hear you are having drops in connection, I have checked over your connection logs this side and provided a copy below. There are quiet a few drops there, can you confirm if you have tried an alternative router?

 

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


siwykes
Newbie
Posts: 2
Registered: ‎08-08-2019

Re: DSL Connection dropping with Asus DSL-AC88U

Hi @Mads 

 

Actually I first set up the router on the Tuesday night at the exact times when the outages began on that graph. Odd that in the middle of the day, when it isn't being used, it seems to be fine as well.

 

I'll try plugging back in the Netgear I was successfully using when I get home later and see if I still get the same issue.

 

Thanks,

Simon