Current line speed 0.3Mb :(
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Current line speed 0.3Mb :(
Re: Current line speed 0.3Mb :(
12-07-2017 7:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @bmc. Thanks for the info. I actually meant the cost of ADSL (which we currently get free as an introductory offer) vs the cost of fibre, i.e. an extra £15 a month.
I know, I shouldn't be complaining about the cost of free broadband!
Re: Current line speed 0.3Mb :(
12-07-2017 7:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Current line speed 0.3Mb :(
12-07-2017 7:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you have that I can't see any reason why not but @HarryB will check tomorrow
Re: Current line speed 0.3Mb :(
12-07-2017 7:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You've probably made several people very jealous by finding an ONT box in your house!!!
PlusNet will tell you about whether you can join the trial. At this time your contract will still apply (I'm guessing) but when it comes to an end you'll have a choice. FTTP doesn't need a phone so if you don't need a phone you'll be able to cancel that and just take the Internet service.
PlusNet charge a £2.50 surcharge for an internet only service but you'd have no line rental to pay!!!
Brian
Re: Current line speed 0.3Mb :(
12-07-2017 7:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes you are definitely eligible for the trial and that's just what you need for FTTP, (it's actually called an ONT - Optical Network Terminator). If you have a suitable router with an Ethernet WAN connection and the ONT is still connected to the fibre network you could be up and running on FTTP very quickly.
Re: Current line speed 0.3Mb :(
12-07-2017 7:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@rebeccabg wrote:
So I was looking into the FTTP trial and turns out we already have the ENT (pictured below), I think? If so, are we still eligible for the trial
Yep, it looks like it.
Featured Products |
Downstream Line Rate(Mbps) |
Upstream Line Rate(Mbps) |
Downstream Range(Mbps) |
WBC FTTP Availability Date |
||||||
---|---|---|---|---|---|---|---|---|---|---|
WBC FTTP | Upto 330 | Upto 30 | -- | Available |
Sign up over at http://trials.plus.net and once we place your order with BT, the service should activate (in theory) within 1 working day.
Re: Current line speed 0.3Mb :(
12-07-2017 8:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Gandalf What router is used by PlusNet for FTTP? I assume from the first post that the OP is a recent new customer but on ADSL so not sure what router would have been supplied. Does the Hub 1 have an Ethernet Wan port to connect to the ONT?
Re: Current line speed 0.3Mb :(
12-07-2017 8:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Current line speed 0.3Mb :(
12-07-2017 9:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks, everyone, I've applied for the trial
Re: Current line speed 0.3Mb :(
12-07-2017 10:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@rebeccabg wrote:
Hi @bmc. Thanks for the info. I actually meant the cost of ADSL (which we currently get free as an introductory offer) vs the cost of fibre, i.e. an extra £15 a month.
I know, I shouldn't be complaining about the cost of free broadband!
How does what you've got (stable service not the odd recorded highest speed) compare which what was estimated? You might blag some deal on doing the upgrade on the basis that BT are not capable of delivering the estimated speed over ADSL.
You might not get far, but it is worth an ask ... however looking at a net cost to you equation - if you do not need the phone line you could try to negotiate ditching the phone line without ETCs being taken (due to ADSL not delivering the goods). So that's £18 pcm saved on the phone line, £15 pcm for the fibre FTTP service plus £2.50 for not having a phone line ... leaves you 50p pcm better off!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Current line speed 0.3Mb :(
13-07-2017 10:04 AM - edited 13-07-2017 10:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@rebeccabg wrote:
Thanks, everyone, I've applied for the trial
While I understand that there has already been a response to your trial application, I'm looking over this now as it's strange that it's advised there's no record of FTTP being installed previously, considering you've found an ONT in the property.
EDIT: Surprisingly, there's no ONT on the list when selecting existing ONT at your address
If you could respond to the Ticket with preferred dates for an install, we'll get an order placed for you.
Re: Current line speed 0.3Mb :(
13-07-2017 10:33 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Current line speed 0.3Mb :(
13-07-2017 10:37 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@rebeccabg wrote:
Not going to be as simple as we thought.
While I can't make any guarantees, what I'm hoping will happen is a survey and they'll just switch it on.
Re: Current line speed 0.3Mb :(
13-07-2017 9:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Townman, they gave us a minimum guaranteed speed of 0.5Mb when we signed up, which they are achieving.
I asked about dropping the phone line but they wouldn't refund it as we paid the year upfront (to save money!).
Re: Current line speed 0.3Mb :(
13-07-2017 11:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Current line speed 0.3Mb :(