Current line speed:0.2 Mb

[#1]

Having gone through online chat yesterday, I was told that everything had come back clear and to monitor things for three days and see if it got better. I am not happy about just having 0.2 Mb of speed and desperate to get it sorted out quickly, especially with Christmas coming. Currently, even text is a challenge. Speed used to be good enough to watch movies, but we were away for a few weeks and it was like this on return.

I'm plugged straight into the router which is in the test socket. Nothing else is plugged in.

I've put some stats below. Any advice gratefully received.

PlusNet profile current speed: 0.2

BT speedtest: 0.3 (acceptable range 0.1-0.25)

IP profile for line: 0.25 mbp

Distance from exchange: 53metres (0.1 km by road)

Router stats:

Product name: Plusnet Router

Firmware version: 7.275.6_F2704N_Plusnet

Board version: F@ST2704N

Mode ADSL

Data rate: 440/283

Maximum data rate: 888/23264

Noise margin: 32.3/32.8

Line attenuation: 3.7/6.5

[#2]

That was a very poor response from support, sounds like a 'I don't know what to do answer'. Get onto support again and insist on a line reset which will restore your noise margin to the correct default of 6dB. You should get very good speeds so close to the exchange.

By the way you still appear to be on a capped upload speed so ask for the upload to be uncapped while you are at it. Should give you at least double the upload speed, possible more if interleaving is removed.

[#3]

Thank you for your time on the phone. I am glad we could resolve your issue. Please let us know if you have any further issues.

[#4]

@LaurenB

Could you fix mine too please.  I have only 0.2 also.  Thanks

[#5]

@msbernice7

How's your speeds after the line was reset?

[#6]

Currently 6.7

[#7]

After PlusNet phoned and said that our connection had been incorrectly limited and they were taking off the restriction, I had a whole day of good speed and was delighted the problem was fixed.

Yesterday, I received an email saying that they were going to turn interleaving on to 'fix' the 'current broadband problem'. (I thought it had been fixed!) 

This morning, the connection dropped, came back on and is now so slow as to be unusable again.

Please advise what is happening?

Thanks.

[#8]

@rzr Sorry to hear that you are still having issues.

I have updated your open fault with the next steps to progressing this for you.

Let us know once you have responded to the email and/ or text we have sent.