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Current Line Speed

Robander80
Dabbler
Posts: 15
Registered: ‎02-03-2017

Current Line Speed

Hi, my current line speed on the member centre is showing 0.5mb, as you probably know this is ridiculously slow and causing me issues. Not only this but the connection keeps dropping. This is a business line and i need a reliable connection. I cant seem to find an explanation as to why i am getting this speed, no faults showing on your website.

 

Thanks,

Rob

6 REPLIES 6
jab1
Seasoned Hero
Posts: 6,092
Thanks: 2,051
Fixes: 63
Registered: ‎24-02-2012

Re: Current Line Speed

If it is a business line, on a business account, I would suggest you ring the relevant telephone number, and post in the business forum.

John
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,131
Thanks: 991
Fixes: 401
Registered: ‎01-01-2012

Re: Current Line Speed

I've updated that for you but your sync speeds are dropping quite alot.

I'd recommend raising a fault here so we can look into this.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Robander80
Dabbler
Posts: 15
Registered: ‎02-03-2017

Re: Current Line Speed

Hi,

That did fix it for me on Thursday and i have just put in a fault, but says it can take up to 1-3 to fix. My broadband has just fallen back down to 0.6mbs again, can you do what you did on Thursday to get it back up to speed? cant do anything at this speed.

 

Thanks.

Robander80
Dabbler
Posts: 15
Registered: ‎02-03-2017

Re: Current Line Speed

BT Wholesale test is coming back with 6mbs. when through plusnet im getting 0.5mbs.

Chris
Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Current Line Speed

Can you try a single disconnect/reconnect of the router and see what speeds you're getting then please.

If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Robander80
Dabbler
Posts: 15
Registered: ‎02-03-2017

Re: Current Line Speed

Ok im getting 14.5mbs. Is it fixed now? or am i likely to drop to 0.5 again in a couple of days?