Could someone tell me

[#1]

@198kHz OK, thanks - I suppose I ought to have thought of that (the general interest bit), but it wasn't that obvious at the start.

[#2]

I've got an open ticket, plusnet haven't replied and it's been longer than 24 hours.

My post was to help my diagnostic of the situation

[#3]

@weeally46   OK, understood. I don't think @jab1 and I can add any more.

Maybe one of the more knowledgeable members will be able to add more insight.  🤞🏼

Meanwhile, please be aware that 24 hours is not long in Plusnet's world view.

[#4]

Thank you for the info and help, I will hopefully get a response from plusnet soon.