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Could someone take a little look at my connection please

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Dabbler
Posts: 23
Registered: ‎31-12-2007

Could someone take a little look at my connection please

Hi guys been having some issues with my connection for a while now and after reading the dsl faq from bob pullen im concerned that its affecting my ip profile.
I have been using a netgear dgn2000.
The problem is some days when i switch on the pc or 360 the net connection is on and connected but i cant get online so i have to reboot the router, this happens every 3-5 days.
Could this cause my ip profile to drop? as a few months ago i was hitting 7000 down and around 1250-1500 up but it has dropped to 3500 down and 1100 up with my ip profile at 4000.
If its the router im happy to purchase another one with some guidance from you.
Heres my router stats
Port  Status  TxPkts  RxPkts  Collisions  Tx B/s  Rx B/s  Up Time
WAN PPPoA 16923 25710 0 1973 13270 00:32:25
LAN 10M/100M 26730 17177 0 13210 2120 00:33:35
WLAN 11M/54M/130M 372 123 0 42 3 00:33:10
ADSL Link Downstream Upstream
Connection Speed 5095 kbps 1167 kbps
Line Attenuation 41.5 db 20.0 db
Noise Margin 15.2 db 6.2 db
Yet BT speed tester is saying only 3000kbps down yet i could be hitting 7250kbps.
Thanks for your time
10 REPLIES 10
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Dabbler
Posts: 21
Registered: ‎02-10-2008

Re: Could someone take a little look at my connection please

I use a Netgear DG834G, I picked up another recently on eBay for about £20 to replace the BE Box on my other connection.
I have been using the same type of router for years now so I don't know if it's still the best.
The DG834G v3 does have a reputation for good synch speeds, it can hold lines with incredibly low noise margins.
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Dabbler
Posts: 23
Registered: ‎31-12-2007

Re: Could someone take a little look at my connection please

Download speedachieved during the test was - 3725 Kbps
For your connection, the acceptable range of speedsis 1000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :5095 Kbps(DOWN-STREAM), 1167 Kbps(UP-STREAM)
IP Profile for your line is - 4000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 14.69:24.78:60.53 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
Third test in 3 days with almost identicle results.
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Community Veteran
Posts: 2,106
Registered: ‎06-02-2008

Re: Could someone take a little look at my connection please

If you keep needing to reboot the router then this definitely points to a hardware problem of some description so you might want to consider testing an alternate router.
However, your profiles are around about in line with your synchronisation speeds which are lower than your previous throughput speeds. Have you moved the router to a new socket? Which socket is it in now? If it's in the master socket, please move it to the test socket and re-run a speed test for us. If it's not in the master socket then please move it to the master socket and again, retest and let us know the results.
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Community Veteran
Posts: 1,850
Registered: ‎11-08-2007

Re: Could someone take a little look at my connection please

mrmurder, are you switching the router off when you switch off the computer? 
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Dabbler
Posts: 23
Registered: ‎31-12-2007

Re: Could someone take a little look at my connection please

Hi Ben thanks for the reply.
The router is in the only socket in the house will take the plate off the front tomorrow morning and try a speed test and post up the results.
artificer no the router is on 24/7
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Dabbler
Posts: 23
Registered: ‎31-12-2007

Re: Could someone take a little look at my connection please

Hi Guys this is the speedtester result from this morning through the master socket.
Download speedachieved during the test was - 3746 Kbps
For your connection, the acceptable range of speedsis 1000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :5298 Kbps(DOWN-STREAM), 1172 Kbps(UP-STREAM)
IP Profile for your line is - 4500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 16.19:23.72:60.09 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
along wuth my router stats
Port  Status  TxPkts  RxPkts  Collisions  Tx B/s  Rx B/s  Up Time
WAN PPPoA 11232 18722 0 2704 44955 00:07:02
LAN 10M/100M 19256 11521 0 39865 2994 00:08:10
WLAN 11M/54M/130M 136 28 0 68 3 00:07:45
ADSL Link Downstream Upstream
Connection Speed 5298 kbps 1172 kbps
Line Attenuation 42.0 db 20.0 db
Noise Margin 15.1 db 6.2 db
Hope this helps.
Thanks for your time
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Community Veteran
Posts: 2,106
Registered: ‎06-02-2008

Re: Could someone take a little look at my connection please

Thanks for that. The synchronisation speed has increased slightly which is to be expected. There are no real problems with the line that I can see as it's mostly stable and performing at a higher rate than your estimate (3Mbps). Your noise margin is on the high side so we might be able to free up some more sync speed by reducing it. However, the line must be perfectly stable to do this. We will need to see a stable connection of at least 72 hours before we can raise a fault to BT and request that it is changed so please report this to the Faults Team as a speed fault and when asked for any further information, please include:
Quote
Please monitor line for stability and request a reduction in target SNR margin if appropriate
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Dabbler
Posts: 23
Registered: ‎31-12-2007

Re: Could someone take a little look at my connection please

Hi Ben followed your advice to the letter and i have had a reply from the fault team.
We have completed tests on your broadband service. Unfortunately we could not find the cause of your connection problems.

Please confirm that the problem is still happening. If you have an intermittent connection, please provide details of the times when you could not use your broadband. We will report your problem to BT and carry on our checks.

Thank you for your patience!
whats the next step?
Thanks for your time.
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Community Veteran
Posts: 2,106
Registered: ‎06-02-2008

Re: Could someone take a little look at my connection please

When you replied to the ticket it was sent back to the Faults Team, they'll update you in due course Smiley
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Dabbler
Posts: 23
Registered: ‎31-12-2007

Re: Could someone take a little look at my connection please

ohky doky thanks againben.
heres hoping that little lowestoft gets the cable upgrade soon lol

Thanks for your time