Could someone check if my PlusNet Speed Profile needs correcting please?
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Could someone check if my PlusNet Speed Profile needs correcting please?
15-03-2013 10:31 PM
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I lost my phone line earlier this week. A "connection fault in the exchange" was fixed by BT/OR engineer yesterday but since then I've only been getting around 37Mb download. I've previously been getting 72Mb download so wondering if my profile has been reset to 40/20 instead of the 80/20 it should be. Could someone check it for me please and correct if necessary.
Thanks
Dave
Re: Could someone check if my PlusNet Speed Profile needs correcting please?
15-03-2013 11:31 PM
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Remeber the DIgital Care Team don't work at weekends.
Re: Could someone check if my PlusNet Speed Profile needs correcting please?
16-03-2013 7:43 AM
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Re: Could someone check if my PlusNet Speed Profile needs correcting please?
16-03-2013 10:43 AM
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I think the engineer should have reset your line profile when fixing the fault, as he's the only person that can do it (PN have no control over it). Your line speed should increase automatically as long as the fault is fixed and your line is stable, but without a manual reset this can take weeks I believe.
Make sure you keep your router/BT modem on all the time and if you need to disconnect, do it from the router admin page.
Re: Could someone check if my PlusNet Speed Profile needs correcting please?
16-03-2013 11:49 AM
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Re: Could someone check if my PlusNet Speed Profile needs correcting please?
16-03-2013 3:10 PM
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Re: Could someone check if my PlusNet Speed Profile needs correcting please?
17-03-2013 7:31 PM
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Re: Could someone check if my PlusNet Speed Profile needs correcting please?
18-03-2013 3:32 PM
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Re: Could someone check if my PlusNet Speed Profile needs correcting please?
19-03-2013 10:44 AM
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Re: Could someone check if my PlusNet Speed Profile needs correcting please?
19-03-2013 11:05 AM
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It's still with our Faults Team and it's due to be picked up today.
Sorry for the delay.
Re: Could someone check if my PlusNet Speed Profile needs correcting please?
19-03-2013 11:11 AM
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Regards
Dave
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