Support couldn't help, they said because it's not been seen as a stable connection that even though B.T have upgraded the IP profile to 5500 kbps they couldn't (read as wouldn't) up the connection as they (Plusnet) wanted to wait until they see it as more stable before they'd up the profile which is fair enough I guess.
But to be honest if B.T have seen it as sufficiently stable to up the profile to 5500 kbps why can't Plusnet do it regardless?, I mean I did have a low sync speed which pushed my IP profile way down and I read in another post by you here
http://community.plus.net/forum/index.php/topic,85082.msg702689.html#msg702689 that sometimes the PN systems need a reconnect to recognise when it has gone back up so I did disconnect/reboot the router this morning and I'm now just waiting for the PN systems to recognise it's gone back up, I did read something you typed on another thread here
http://community.plus.net/forum/index.php/topic,85046.msg702351.html#msg702351 that it should take 12 hours to update itself but it hasn't done that here yet, I just find it weird how the Plusnet staff who come on the forums almost always manually update users profiles yet when I rang support they wouldn't do it.
On a side note the person who was spoken to did say if it appears to have stayed stable over the weekend that by Monday someone would probably be able to up the profile to match B.T's but he wouldn't do it now!
