Hi
My current IP profile on BT and Plusnet are 13000, but my broadband download speed seems to be stuck on the previous profile of 11000.
Speed tests through BT and My Broadband Speed have come through consistently at 8500Kb give or take a 100Kb, and Speedtest.net reads it consistently at 10Mb - not quite sure why the substantial difference - since February 20th when I asked for a manual kick to my profile to 11000.
I've rebooted and disconnected a few times since the profile automatically updated to 13000 about two weeks ago to no discernable difference.
I'm a bit at a loss now since everything appears correct - connection is solid and generally excellent - but there is obviously something wrong. Has anyone got any suggestions?
Router stats are:
Statistics Downstream Upstream
Line Rate 14992 Kbps 888 Kbps
Noise Margin 3.1 dB 9.1 dB
Line Attenuation 20.0 dB 7.4 dB
Output Power 0.0 dBm 12.6 dBm
Most recent BT speed test was:
Download speed achieved during the test was - 8444 Kbps
For your connection, the acceptable range of speeds is 1000-99999 Kbps.
Additional Information:
Your DSL Connection Rate :14950 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
IP Profile for your line is - 13000 Kbps
