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Contract Renewal Reduction of speed Guarantee

Newbie
Posts: 1
Registered: Thursday

Contract Renewal Reduction of speed Guarantee

I currently am in the process of renewing my broadband connection for another 18 months, I am receiving a good speed on my speed tests - close to the clean speeds, however, as soon as I renew my contract my Speed Guarantee goes from 31.1Mbps to 27.3. Nothing has changed my end, why should this be reduced by 10% is my service receiving a higher contention? I'm not happy with the fact that if my line does become impacted, then the point at which it is taken seriously is significantly lower. I've attached a couple of files for clarity