Contacting plusnet as an existing Customer
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Contacting plusnet as an existing Customer
on 02-09-2017 11:17 PM - last edited on 03-09-2017 12:09 PM by Mav
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Does anyone know how to contact plusnet without having to phone and wait a stupid amount of time.
How can an internet providing company not offer an e-mail address or on line chat? If I am a new customer then I can contact them straight away. Tried to speak with them tonight via online chat for new customers and agent disconnected call as soon as I said I was an existing customer saying I used inappropriate language. Attaching screen shot I took as unsure what I said that was inappropriate 😂 Wish I had never taken broadband out with Plusnet I have had nothing but problems from day one. So after my rant does anyone know of a way I can contact them other than phone?
Moderator's note by Mike (Mav): CSA name removed from attachment as per Forum rules.
Re: Contacting plusnet as an existing Customer
03-09-2017 11:49 AM
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You could try explaining your problem here; a number of PN staff respond to posts here and are able to provide help with technical and billing issues etc.
Re: Contacting plusnet as an existing Customer
03-09-2017 11:51 AM
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CHAT is now only available during restricted hours. The ability to raise a ticket was withdrawn some years ago, and they never allowed e mail communication in my 10 years + there.
Try CHAT again and hope for a less sensitive soul at other end; you can see ID of who it is at start of chat.
What issue are you trying to sort?
Re: Contacting plusnet as an existing Customer
03-09-2017 1:09 PM
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Hi there.
Sorry to read of your poor experience with our sales team.
@Amym wrote:
Wish I had never taken broadband out with Plusnet I have had nothing but problems from day one.
My tests aren't detecting any issues, what problems are you having?
@Amym wrote:
So after my rant does anyone know of a way I can contact them other than phone?
I'm happy to help over here.
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