Constantly dropping internet connection Harrow view, postcode area HA1
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Constantly dropping internet connection Harrow view, postcode area HA1
09-05-2012 2:25 PM
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I have received a reply from support that the wifi side of my router is faulty but they will not provide me with a replacement one because I am out of contract and was dumb enough to stay with you longer in stead of renewing it...
So as I will not buy from you the router offered and overpriced I have decided to drop the wifi issue but I still have dropping connection. About every 3-5 mins.
Master socked checked filter changed and still dropping. Nothing to do with the phone line as when it rings and I talk to the caller the connection is NOT dropping
can any of you fix this?
With all honesty I am extremely disappointed but need the internet until I move house in August! After that is a new story ;o)
Re: Constantly dropping internet connection Harrow view, postcode area HA1
09-05-2012 3:45 PM
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Sorry to hear your line is disconnecting a lot; and looking at the connection graph below I can see how bad it is. You said you put it in the master socket, do you mean the test socket accessed by removing the faceplate? Could you put it back in there and let me know when it's done. In the meantime I would also recommend raising a fault and getting the ball rolling there in case we need to book an engineer.
Jojo
Re: Constantly dropping internet connection Harrow view, postcode area HA1
09-05-2012 4:19 PM
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It is pluggen into the only socket I have. By removing the face cover there is only the cable there no other connector.
This is how it has been in the last 2 years...
Sometimes connection drops while typing into a reply box like now.
The funny is that most of the time when the connection is gone the BB light and internet light is steady.
About 15 sec later internet light goes black then red BB light still on.
Many thanx!
Re: Constantly dropping internet connection Harrow view, postcode area HA1
09-05-2012 4:28 PM
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reporting a fault is not that simple. the system has been made very tricky.
try an another router before calling an engineer...hahaha you know we interned user usually stock up at least a dozen router at home so to please the ISP!
whatever way I try the well figured cheeky system pushes me towards paying some way or another...typical!
Re: Constantly dropping internet connection Harrow view, postcode area HA1
09-05-2012 5:19 PM
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I'm sorry that you are not happy with our fault raising system.
We're not trying to make you pay money here. Would you be able to try your router at a friends house instead? That way we can definitely rule out your router being faulty and prevent a possible £60 call out charge.
Re: Constantly dropping internet connection Harrow view, postcode area HA1
09-05-2012 5:30 PM
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I see we've sent you a couple of routers. do you still not have one spare?
Jojo
Re: Constantly dropping internet connection Harrow view, postcode area HA1
09-05-2012 7:09 PM
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I think I still have it somewhere but have been told that it is faulty hence the replacement.... Let me dig it up
Working night shift so see you around tomorrow!
Have a great eve!
Norbee
Re: Constantly dropping internet connection Harrow view, postcode area HA1
09-05-2012 10:17 PM
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It would be good if you could. Then you could at least answer the question about trying another router. Let;s know how you get on. I'm sure we'll get it sorted for you.
Jojo
Re: Constantly dropping internet connection Harrow view, postcode area HA1
11-05-2012 4:30 PM
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Over the weekend I will have a more in depth look into this mess
Have a great sunny weekend!
Re: Constantly dropping internet connection Harrow view, postcode area HA1
15-05-2012 6:58 PM
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I have found the another router! took less then a week so it is a success
Now can you please advise how to set it up ( step by step ) so your system will give access to the net for this router?
Kind regards
Norbee
Re: Constantly dropping internet connection Harrow view, postcode area HA1
15-05-2012 7:03 PM
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Re: Constantly dropping internet connection Harrow view, postcode area HA1
16-05-2012 6:56 AM
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See what happens...
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- Re: Constantly dropping internet connection Harrow...