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Constant terrible ping spiking

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,871
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Constant terrible ping spiking

Ta, right. I've tested the line again and the bridge tap is still being picked up. Just before we look at potentially going down the route of raising a fault are you able to get your hands on a different router to try out?

 

 

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 Adam Walker
 Plusnet Help Team
LiamPain
Hooked
Posts: 8
Registered: ‎11-07-2019

Re: Constant terrible ping spiking

Not presently no, this is the only router we have as it was the one shipped to us when we started the contract.

Optimatts
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 442
Fixes: 19
Registered: ‎25-09-2018

Re: Constant terrible ping spiking

No worries @LiamPain,

The next step is to raise a fault. You can do so HERE.

Be sure to drop us another reply back on this thread when you do so we can take things further.