Constant disconnections today
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Constant disconnections today
06-05-2017 8:56 PM
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This is getting worse and worse. I joined PlusNet less than 2 months ago, after weeks I noticed some disconnections from time to time (once every few days). The interruption was just a matter a second so it wasn't really a problem. However, this week, it got really bad, several disconnections every single today and today the connection breaks every 30mn for a good couple of minutes.
Does anyone know what is going on? Is PlusNet always like that?
Thank you,
Re: Constant disconnections today
07-05-2017 1:05 PM
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No plusnet are not always like that! you havn't given many clues, did you have bb with someone else before at the same address ? how is the phone, have you tried qlt on 17070 etc etc ?
Re: Constant disconnections today
04-06-2017 12:17 AM
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Please find the event log for a disconnection at 00:03 and a reconnection at 00:06
00:06:37, 04 Jun. | OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.70]:55309->[54.217.224.113]:80 on ppp3) |
00:06:33, 04 Jun. | (1350475.030000) CWMP: session completed successfully |
00:06:32, 04 Jun. | (1350474.870000) CWMP: HTTP authentication success from https://dbtpnhdm.bt.mo |
00:06:28, 04 Jun. | OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.68]:40871->[66.102.1.188]:5228 on ppp3) |
00:06:26, 04 Jun. | (1350468.420000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username |
00:06:26, 04 Jun. | (1350468.420000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE' |
00:06:24, 04 Jun. | (1350466.490000) WAN operating mode is VDSL |
00:06:24, 04 Jun. | (1350466.490000) Last WAN operating mode was VDSL |
00:06:23, 04 Jun. | (1350465.100000) PPP IPCP Receive Configuration ACK |
00:06:23, 04 Jun. | (1350465.100000) PPP IPCP Send Configuration Request |
00:06:23, 04 Jun. | (1350465.090000) PPP IPCP Receive Configuration NAK |
00:06:23, 04 Jun. | (1350465.090000) PPP IPCP Send Configuration ACK |
00:06:23, 04 Jun. | (1350465.090000) PPP IPCP Receive Configuration Request |
00:06:23, 04 Jun. | (1350465.070000) PPP IPCP Send Configuration Request |
00:06:21, 04 Jun. | (1350463.840000) PPPoE is up - Down Rate=48940Kbps, Up Rate=16999Kbps; SNR Margin Down=7.0dB, Up=7.3dB |
00:06:21, 04 Jun. | (1350463.820000) CHAP authentication successful |
00:06:21, 04 Jun. | (1350463.780000) CHAP Receive Challenge |
00:06:21, 04 Jun. | (1350463.780000) Starting CHAP authentication with peer |
00:06:21, 04 Jun. | (1350463.780000) PPP LCP Receive Configuration ACK |
00:06:21, 04 Jun. | (1350463.770000) PPP LCP Send Configuration Request |
00:06:21, 04 Jun. | (1350463.770000) PPP LCP Receive Configuration Reject |
00:06:21, 04 Jun. | (1350463.770000) PPP LCP Send Configuration ACK |
00:06:21, 04 Jun. | (1350463.770000) PPP LCP Receive Configuration Request |
00:06:21, 04 Jun. | (1350463.770000) PPP LCP Send Configuration Request |
00:05:31, 04 Jun. | (1350413.820000) PTM over DSL is up |
00:04:57, 04 Jun. | (1350379.160000) PTM over DSL is down after 0 minutes uptime |
00:04:43, 04 Jun. | (1350365.570000) PTM over DSL is up |
00:04:08, 04 Jun. | (1350329.900000) PTM over DSL is down after 0 minutes uptime |
00:03:17, 04 Jun. | (1350279.470000) CWMP: session closed due to error: Could not resolve host |
00:03:15, 04 Jun. | (1350277.170000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username |
00:03:15, 04 Jun. | (1350277.160000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE' |
Re: Constant disconnections today
04-06-2017 12:19 AM
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If someone can help me on this that will be great, I can't watch any videos, any streaming, can't download properly and can't use Internet more that 5 minutes in a row (to send these messages I had to connect on 4G to my phone).
Re: Constant disconnections today
04-06-2017 8:01 AM
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Have you tried the fault procedure as below?
Re: Constant disconnections today
04-06-2017 12:23 PM
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Thanks for the links Gel, here what I ended up with:
Broadband Connection Troubleshooter
- Phone line: ok
- Connector: ok
- Master socket: ok
Broadband Fault Reporting
Report description of the problems with event log and detailed diagnostics
Contact/Chat
Close during the weekend (which makes thing even more complicated as this problem usually happens on Saturday night)
BT Wholesale Speed Test
- Unplugged everything, rebooted the modem, plus directly with an Ethernet cable and run the advanced test: ok
- I'm not surprised by the result, when my connection works, it works very well and I am satisfied by the dnlowd/upload speed. The problem is when the connection drops. I can try to run the BT test next time the problem happens but I doubt I'll have access to the BT test page.
Re: Constant disconnections today
04-06-2017 4:39 PM
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Re: Constant disconnections today
05-06-2017 11:09 AM
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Hi there, first of all apologies that your thread wasn't picked up a month ago.
Sorry to hear you're having connection problems.
Testing the line is detecting a possible fault. I've raised this through to Openreach to investigate further, the response time we've been given is by 07/06/17 23:59:59
Anoush.
Re: Constant disconnections today
05-06-2017 11:18 AM
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An investigation is going on the line, and an engineer should get in touch soon to inspect the cables on site.
I was on ADSL with Sky before switching to PlusNet fibre, Sky was much slower but I've never experienced any drops in connection, I suspect something's wrong on the fibre network in my local area. The fact I can still use my phone line when I'm disconnected made think that way.
I hope it's not too serious tho, yesterday the disconnection happened every 10mn and had to switch my devices on the iPhone hotspot!
Re: Constant disconnections today
05-06-2017 11:22 AM
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Hi there, no problems.
The agent you chatted with just raising a broadband ticket to our faults team.
I've since worked the ticket and raised it through to our suppliers for further investigation. Hopefully it won't require an engineer visit, but if it does I'd advise going through the checks on the article I've linked above first.
Let us know how you get on.
Anoush
Re: Constant disconnections today
05-06-2017 3:44 PM - edited 06-06-2017 11:39 AM
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I'm getting the same thing for the last month...constant disconnections ..
Re: Constant disconnections today
05-06-2017 5:08 PM
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Re: Constant disconnections today
06-06-2017 11:38 AM
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I had a closer look at my setup and discovered a dodgy connection to an old GPO point .. Which I secured and it hasn't dropped since yesterday ... I will keep an eye on it and see if its stable now ... Thanks for your help ...
Re: Constant disconnections today
06-06-2017 12:49 PM
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Good spot, thanks for posting back and letting us know
Re: Constant disconnections today
08-06-2017 1:02 AM - edited 08-06-2017 1:05 AM
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So does this mean I don't have a master socket ? A line comes out of the gpo box and ends what looks like an old master socket..
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