Constant Disconnects and slow speed, unable to load plus net support
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Re: Constant Disconnects and slow speed, unable to load plus net support
10-02-2012 3:08 PM
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Re: Constant Disconnects and slow speed, unable to load plus net support
10-02-2012 5:08 PM
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"Thanks for your patience. I have performed further testing on your line which has not identified any fault as your line has only dropped once in the last 72 hours. I have raised your speed profile on your account in relation to your line speed as well.
If you are seeing regular drop outs this could be down to the wireless on the router so it would be worth trying with a wired Ethernet connection to see if the drops continue. Please get back in touch if we can be of further assistance."
If that is the case can the interleaving be removed now please?
Re: Constant Disconnects and slow speed, unable to load plus net support
10-02-2012 5:14 PM
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Re: Constant Disconnects and slow speed, unable to load plus net support
11-02-2012 11:28 AM
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Uptime: 1 day, 3:42:46
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 440 / 8,582
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.5 / 0.0
Line Attenuation (Up/Down) [dB]: 18.0 / 35.5
SN Margin (Up/Down) [dB]: 27.5 / 11.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 211 / 0
Loss of Signal (Local/Remote): 17 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 25 / 0
FEC Errors (Up/Down): 0 / 81,738
CRC Errors (Up/Down): 0 / 627
HEC Errors (Up/Down): 0 / 570
One thing i notice is the down stream noise margin is higher than normal.
Re: Constant Disconnects and slow speed, unable to load plus net support
13-02-2012 10:22 AM
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How is your kit set up. Are you using any extension cables/socket. Do you have a test socket?
Jojo
Re: Constant Disconnects and slow speed, unable to load plus net support
13-02-2012 10:38 AM
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Re: Constant Disconnects and slow speed, unable to load plus net support
13-02-2012 2:25 PM
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Sorry if this is a daft question, but you do mean the socket with the faceplate removed?
Jojo
Re: Constant Disconnects and slow speed, unable to load plus net support
13-02-2012 6:39 PM
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Re: Constant Disconnects and slow speed, unable to load plus net support
13-02-2012 8:57 PM
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well, looking at things, bearing in mind you have interleaving off and your SNR is 10dB, I reckon If we lower the SNR in an attempt to raise the sync, it could go intermittent and possibly cause interleaving to be switched on. The line is also showing very slight errors at the moment. If you don't mind interleaving on then I'd maybe say go for it. It's up to you at the end of the day, but I just wanted to give you my thoughts first.
Jojo
Re: Constant Disconnects and slow speed, unable to load plus net support
14-02-2012 9:47 AM
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Re: Constant Disconnects and slow speed, unable to load plus net support
14-02-2012 2:31 PM
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Re: Constant Disconnects and slow speed, unable to load plus net support
15-02-2012 5:01 PM
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Re: Constant Disconnects and slow speed, unable to load plus net support
15-02-2012 5:20 PM
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Re: Constant Disconnects and slow speed, unable to load plus net support
16-02-2012 4:32 PM
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Re: Constant Disconnects and slow speed, unable to load plus net support
16-02-2012 4:49 PM
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If you put that detail onto your fault ticket I'll see if I can get someone to look into it further.
Jojo
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