Constant Disconnects and slow speed, unable to load plus net support
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Constant Disconnects and slow speed, unable to load plus net support
02-02-2012 11:30 AM
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Re: Constant Disconnects and slow speed, unable to load plus net support
02-02-2012 11:59 AM
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<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13281838222164.png" />
Raise a fault with us, here if you can: https://portal.plus.net/apps/kbdfaults or call the support guys on 0800 432 0200 if that's not possible and we'll be happy to help,
Re: Constant Disconnects and slow speed, unable to load plus net support
02-02-2012 12:24 PM
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Re: Constant Disconnects and slow speed, unable to load plus net support
02-02-2012 12:27 PM
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Re: Constant Disconnects and slow speed, unable to load plus net support
02-02-2012 12:42 PM
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Re: Constant Disconnects and slow speed, unable to load plus net support
02-02-2012 1:06 PM
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Re: Constant Disconnects and slow speed, unable to load plus net support
02-02-2012 1:33 PM
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Re: Constant Disconnects and slow speed, unable to load plus net support
02-02-2012 1:41 PM
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Re: Constant Disconnects and slow speed, unable to load plus net support
03-02-2012 11:50 AM
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Re: Constant Disconnects and slow speed, unable to load plus net support
06-02-2012 10:32 AM
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Next question, I have received an e-mail this morning informing me you have requested interleaving be added to the line to assist with the connection problems, how has the line been stable for 25 days then suddenly becomes unstable? I also note the interleaving will increase ping times which is not good for on-line gaming so as I have the pro add on to assit with on-line gaming is this add on now not worth having?
Re: Constant Disconnects and slow speed, unable to load plus net support
06-02-2012 10:44 AM
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Quote how has the line been stable for 25 days then suddenly becomes unstable?
To be honest we're not sure but that is why we've advised you to raise a fault. I would assume the the presence of a fault somewhere has caused that.
Interleaving can help to re-stabilise a line but it you'd prefer not to have that I can stop that if you'd prefer not to try it.
Re: Constant Disconnects and slow speed, unable to load plus net support
06-02-2012 11:39 AM
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I am willing to try the interleaving to stabalise the line but if this comes at the expenses of the on-line gaming can it be removed ASAP?
Re: Constant Disconnects and slow speed, unable to load plus net support
06-02-2012 2:08 PM
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Re: Constant Disconnects and slow speed, unable to load plus net support
10-02-2012 11:25 AM
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Re: Constant Disconnects and slow speed, unable to load plus net support
10-02-2012 1:26 PM
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If the fault's still ongoing your best bet would be to reply to the fault ticket, that way our agents can run some further tests and get it escalated to our suppliers for more investigation for you. I'd definitely recommend getting the fault on the line sorted out before interleaving is removed though, or it'll delay the fault process further as most likely it'll be added again.
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