Constant Broadband Connection Dropouts
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Constant Broadband Connection Dropouts
16-07-2017 7:50 AM
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Since early yesterday morning (15/7) I have had constant dropouts to my broadband connection - every 4-5 minutes that last 10 or so seconds, the connection light on the router doesn't go out (Netgear DG834Gv2) and it comes back automatically, but it is very frustrating. I have tried the usual things - rebooting router etc, phone line seems ok, all exterior wiring and outlet were replaced last year by BT after a major fault on the exterior wiring. But as of this morning 16/7 the problem is still there.
Re: Constant Broadband Connection Dropouts
16-07-2017 6:15 PM
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Re: Constant Broadband Connection Dropouts
16-07-2017 6:23 PM
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mmm do you mean these? Had to google what you meant, this is what came up.. I have no idea what any of these mean though.
Re: Constant Broadband Connection Dropouts
16-07-2017 6:41 PM - edited 16-07-2017 6:43 PM
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nothing obvious there - I suggest raising a dropping connection fault
but I would suggest checking here first for the checks you should carry out https://www.plus.net/help/broadband/connection-troubleshooting/
Re: Constant Broadband Connection Dropouts
16-07-2017 7:07 PM
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thanks, I started that online fault reporting early this morning, but stopped at the testing with a new microfilter - I dont have a spare so will have to get one. Disconnections seem worse right now too. hmm
Re: Constant Broadband Connection Dropouts
16-07-2017 7:15 PM
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Are you directly connected or via WiFi?
Re: Constant Broadband Connection Dropouts
16-07-2017 7:22 PM
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Wifi - Netgear DG834Gv2 router
Re: Constant Broadband Connection Dropouts
16-07-2017 7:35 PM
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Your attachment earlier showed you were connected for over 29 hours, so worth going through the WiFi help pages,
Ideally download a WiFi analyser app and see what channels are least used and swap the router to one of those.
Re: Constant Broadband Connection Dropouts
16-07-2017 9:02 PM
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I didn't read it that way - you need to look at the WAN uptime which is 2 hr 48 mins
Re: Constant Broadband Connection Dropouts
17-07-2017 11:30 AM - edited 17-07-2017 11:37 AM
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I reset the router this morning and also tried connecting via ethernet - still constant dropouts every 5-6 minutes. Anyone from plusnet that can look into this from here? Have to send of for a new broadband filter to test that too as I dont have any spare..
Re: Constant Broadband Connection Dropouts
17-07-2017 2:53 PM
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Your connection is fairly intermittent over the past week.
Our tests aren't identifying the cause of that.
I've sent you a new microfilter now, free of charge, so that you can continue with your troubleshooting. If the connection drops persist, I'd recommend completing the the broadband troubleshooter as that'll raise a fault with us.
Re: Constant Broadband Connection Dropouts
17-07-2017 4:03 PM
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Many thanks, I started the online trouble shooter but stopped at the point where it asks to try a new microfilter, will continue with a new one.
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