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Consistently high ping since Saturday

dom-m-c
Newbie
Posts: 2
Registered: 2 weeks ago

Consistently high ping since Saturday

Since Saturday I've been experiencing consist pings in the region of 400-500 ms on a Netgear router. For the last year things have been largely acceptable aside from the occasional spike.

Today I decided to test the Plusnet router; here's a ping to the BBC:

Pinging bbc.co.uk [151.101.0.81] with 32 bytes of data:
Reply from 151.101.0.81: bytes=32 time=2315ms TTL=57
Reply from 151.101.0.81: bytes=32 time=3677ms TTL=57
Request timed out.
Reply from 151.101.0.81: bytes=32 time=2839ms TTL=57

Ping statistics for 151.101.0.81:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 2315ms, Maximum = 3677ms, Average = 2943ms

 

And a tracert:

Tracing route to bbc.co.uk [151.101.0.81]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms dsldevice.lan [192.168.1.254]
2 25 ms 23 ms 7 ms 172.16.17.40
3 * * * Request timed out.
4 * 1900 ms 222 ms 140.hiper04.sheff.dial.plus.net.uk [195.166.143.140]
5 102 ms 179 ms 165 ms 195.99.125.142
6 419 ms 517 ms 631 ms peer8-et0-1-5.telehouse.ukcore.bt.net [109.159.252.102]
7 1290 ms 1562 ms 2242 ms 195.99.126.83
8 * 713 ms 14 ms 151.101.0.81

Trace complete.

 

Any assistance would be appreciated.

2 REPLIES 2
dom-m-c
Newbie
Posts: 2
Registered: 2 weeks ago

Re: Consistently high ping since Saturday

So I rang customer service and they "turned [my] decibels up to nine", which, on the face of it, appear to have resolved the problem:

 

Pinging bbc.co.uk [151.101.64.81] with 32 bytes of data:
Reply from 151.101.64.81: bytes=32 time=20ms TTL=57
Reply from 151.101.64.81: bytes=32 time=19ms TTL=57
Reply from 151.101.64.81: bytes=32 time=33ms TTL=57
Reply from 151.101.64.81: bytes=32 time=19ms TTL=57
Reply from 151.101.64.81: bytes=32 time=20ms TTL=57
Reply from 151.101.64.81: bytes=32 time=20ms TTL=57
Reply from 151.101.64.81: bytes=32 time=20ms TTL=57
Reply from 151.101.64.81: bytes=32 time=20ms TTL=57
Reply from 151.101.64.81: bytes=32 time=20ms TTL=57
Reply from 151.101.64.81: bytes=32 time=20ms TTL=57

Ping statistics for 151.101.64.81:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 19ms, Maximum = 33ms, Average = 21ms

 

Tracing route to bbc.co.uk [151.101.64.81]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms dsldevice.lan [192.168.1.254]
2 16 ms 16 ms 16 ms 172.16.17.40
3 * * * Request timed out.
4 20 ms 20 ms 21 ms 136.hiper04.sheff.dial.plus.net.uk [195.166.143.136]
5 21 ms 20 ms 21 ms core1-be1.southbank.ukcore.bt.net [195.99.125.130]
6 20 ms 23 ms 20 ms peer7-et-0-0-2.telehouse.ukcore.bt.net [62.172.103.160]
7 21 ms 21 ms 20 ms peer5-te0-9-0-32.telehouse.ukcore.bt.net [195.99.126.81]
8 22 ms 20 ms 20 ms 151.101.64.81

Trace complete.

Plusnet Help Team
Plusnet Help Team
Posts: 1,338
Thanks: 267
Fixes: 79
Registered: ‎26-03-2018

Re: Consistently high ping since Saturday

Hi @dom-m-c,

 

I'm sorry for the delay in picking up this thread. I'm glad to hear that the advisor that you spoke to made some changes to your line settings and that this looks to have resolved the connection problem. Please keep an eye on your connection over the next few days and let us know if you experience any further issues.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team