Connection so slow I can't even run a speed test!
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Connection so slow I can't even run a speed test!
07-10-2007 12:41 AM
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What the hell can i do?
Re: Connection so slow I can't even run a speed test!
07-10-2007 12:45 AM
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.. Just don't ask me why I'm paying £21.99pcm for a 2mbps service with a 20Gb limit Doh!
Re: Connection so slow I can't even run a speed test!
07-10-2007 12:51 AM
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Plus says that it can get up to 6mbps although I've never got close to that.
Re: Connection so slow I can't even run a speed test!
07-10-2007 12:55 AM
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Re: Connection so slow I can't even run a speed test!
07-10-2007 1:02 AM
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Re: Connection so slow I can't even run a speed test!
07-10-2007 1:22 AM
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I notice that on BT's broadband service status they have an ongoing problem, first notified at 17:55 on 6th October which reads:
Network problem
We are aware of a network problem which may be affecting access to the internet in certain areas. Our engineers are working to resolve the problem. We apologise for any inconvenience this may cause.
Seems similar to the one last weekend on routes through Glasgow where speeds here were temporarily similar to ISDN. Where certain areas are they do not say.
Re: Connection so slow I can't even run a speed test!
07-10-2007 10:16 AM
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Quote from: petedeeuk I've paid for the most expensive package so I wouldn't have outages like this, and the speed was fine just a few hours ago before I changed ANYTHING.
What the hell can i do?
Post up your line stats (Sync speed, S/N and Margin)
That will help point to the issue. If you rsync speed is slow it will not matter which package you are on.
Chilly
Re: Connection so slow I can't even run a speed test!
07-10-2007 1:05 PM
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I see, today, that BT say their network problem was:
Resolved
Updated on:
06 October 2007
07:07 PM
The fact they didn't update their website until after 02:00 on 7th October means your problem couldn't have been related to this. It isn't helpful when BT forget to update their website for hours when a fault is fixed.
So the best thing to do is, as Chilly says, post up your line stats.
Re: Connection so slow I can't even run a speed test!
07-10-2007 2:15 PM
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Latest test that I did a couple of minutes ago:
EDIT:
Is this right?
ADSL Line Type: GDMT
ADSL Line Coding: INTERLEAVED
Line Attenuation: (Down):30 (Up):14
Noise Margin: (Down):4 (Up):22
Total Output Power : (Down):0 (Up):0
Current Rate: DownStr: 7712(K) UpStr: 448(K)
ADSL Line Status: UP
FEC(FAST): (Near):0 (Far):0
FEC(INTERL): (Near):5712 (Far):648825
CRC(FAST): (Near):0 (Far):0
CRC(INTERL): (Near):81 (Far):1715
HEC(FAST): (Near):0 (Far):0
HEC(INTERL): (Near):68 (Far):0
Showtime last(sec): 1191767156
ADSL_FW_Version: 0.49
ADSL_Board_Type: Annex A
Re: Connection so slow I can't even run a speed test!
07-10-2007 2:33 PM
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DSL Modulation Mode: GDMT
DSL Path Mode: INTERLEAVED
Downstream Rate: 7712 Kbps
Upstream Rate: 448 Kbps
Downstream Margin: 4 db
Upstream Margin: 22 db
Downstream Line Attenuation: 30
Upstream Line Attenuation: 14
Downstream Transmit Power: 0
Upstream Transmit Power: 0
PVC Connection
Encapsulation: RFC 2516 PPPoE
Multiplexing: LLC
Qos: UBR
Pcr Rate: 0
Scr Rate: 0
Autodetect: Disable
VPI: 0
VCI: 38
Enable: Yes
PVC Status: Applied -- OK
Re: Connection so slow I can't even run a speed test!
07-10-2007 3:29 PM
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Re: Connection so slow I can't even run a speed test!
07-10-2007 3:44 PM
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Its defiantly nothing on my end since it used to be running at over 4000kbps yesterday afternoon, I haven't changed anything since then so it can't be a problem on my end
Re: Connection so slow I can't even run a speed test!
07-10-2007 4:33 PM
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For information, the recommended settings are at http://www.plus.net/support/broadband/help_and_setup/connections_settings.shtml
I am surprised that your router reports Total Output Power : (Down):0 (Up):0
I get values of output power downstream: 19 db and output power upstream: 12 db. Your values indicate that these may not be reported by your router manufacturer.
Also check https://portal.plus.net/my.html?action=data_transfer_speed to see the profile speed that PlusNet have recorded for your connection (supplied by BT). Your sync speed looks OK at 7712kbps and your profile would be expected to be probably just below this figure. If you could run the BT speedtest, which you haven't been able to do yet, BT's recorded value for this profile would have been given in the results. Sometimes the profile speed that BT have recorded fails to get updated at PlusNet and a ticket has to be raised to get it corrected. Normally a drop in profile speed is caused by low speed sync event occurring at some point. This can take some time to get updated to the normal value (up to about 3 days normally). Your noise margin (down) of 4dB suggests that 7712kbps downstream sync rate is about the highest value that will be achieved.
Also check that you haven't exceeded your peak time allowance for your product at https://portal.plus.net/view_my_broadband_usage/index.php as speed will be limited if that is so. Hopefully PlusNet upgraded your product correctly yesterday when you switched package to Broadband Pro and added 4GB and haven't left you speed limited in some way. Perhaps time for a ticket tennis match! Could possibly be something at the PlusNet end of things. It needs someone to check thoroughly, since Broadband Pro is a new product, especially as you probably changed the product at sometime during the billing cycle.
Re: Connection so slow I can't even run a speed test!
07-10-2007 6:35 PM
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Re: Connection so slow I can't even run a speed test!
07-10-2007 6:52 PM
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