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Connection randomly dropping
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- Re: Connection randomly dropping
Connection randomly dropping
31-05-2011 1:07 PM
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Hi guys,
A couple of months ago I raised a ticket regarding my connection dropping (Question #41514427), which in the end got sorted by a visit from a BT engineer who replaced the line in the house and the test socket. I then had 3-4 weeks of a great connection and no drops, SNR was 5-6, and download speed of 7mb+. this was great as I was only getting a speed of around 3.7-4mb before.
Now it looks like the connection drops have returned, for the passed 2 weeks or so the connection has dropped pretty much every day which now has pushed the SNR up to 16-17 and a download speed of 4.4mb.
I've changed nothing regarding the setup, router is connected to the test socket and I have no extension sockets.
Any help woud be greatly appreciated.
Regards
Justin
A couple of months ago I raised a ticket regarding my connection dropping (Question #41514427), which in the end got sorted by a visit from a BT engineer who replaced the line in the house and the test socket. I then had 3-4 weeks of a great connection and no drops, SNR was 5-6, and download speed of 7mb+. this was great as I was only getting a speed of around 3.7-4mb before.
Now it looks like the connection drops have returned, for the passed 2 weeks or so the connection has dropped pretty much every day which now has pushed the SNR up to 16-17 and a download speed of 4.4mb.
I've changed nothing regarding the setup, router is connected to the test socket and I have no extension sockets.
Any help woud be greatly appreciated.
Regards
Justin
Message 1 of 7
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6 REPLIES 6
Re: Connection randomly dropping
31-05-2011 5:16 PM
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Hi Justin,
Best thing I can suggest is to try a new filter, an alternative router if possible or even the cable that runs between the router and filter. This way at least we can rule out other possibilities. Once you have tried this and that doesn't help then I would raise a fault.
Jojo
Best thing I can suggest is to try a new filter, an alternative router if possible or even the cable that runs between the router and filter. This way at least we can rule out other possibilities. Once you have tried this and that doesn't help then I would raise a fault.
Jojo
Message 2 of 7
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Re: Connection randomly dropping
01-06-2011 8:36 AM
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Hi Jojo,
Thanks for the reply, yep I've already tried a different router, cable and filters. I've a raised a fault, Question #43106978 if it's of any help...
Regards
Justin
Thanks for the reply, yep I've already tried a different router, cable and filters. I've a raised a fault, Question #43106978 if it's of any help...
Regards
Justin
Message 3 of 7
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Re: Connection randomly dropping
01-06-2011 11:52 AM
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Hi jow,
Forgive me for asking this but when you say the test socket, you do mean the one behind the faceplate of the master socket?
Jojo
Forgive me for asking this but when you say the test socket, you do mean the one behind the faceplate of the master socket?
Jojo
Message 4 of 7
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Re: Connection randomly dropping
01-06-2011 6:04 PM
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Jo,
Sorry, its connected to the main socket and not the test socket under the plate.
Regards
Justin
Sorry, its connected to the main socket and not the test socket under the plate.
Regards
Justin
Message 5 of 7
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Re: Connection randomly dropping
02-06-2011 12:59 PM
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Hi jow,
Can you connect it to the test socket then and I'll take a look.
Jojo
Can you connect it to the test socket then and I'll take a look.
Jojo
Message 6 of 7
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Re: Connection randomly dropping
03-06-2011 9:54 AM
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Jo,
Apparently the problem has been resolved, I've had no drops over the last 2 days so fingers crossed!!
Regards
Justin
Apparently the problem has been resolved, I've had no drops over the last 2 days so fingers crossed!!
Regards
Justin
Message 7 of 7
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