Connection issues and slowdowns
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Connection issues and slowdowns
23-01-2018 9:53 PM
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I have a standard ADSL package. I normally get about 7Mb/s download and 0.3 Mb/s upload. I am happy with those speeds. My issue is with the occasional slowdowns, I find the connection very flaky and for a few minutes a few times a day the speed drops to unusable speeds.
My wife is home more than I am during the day and she just gives up with the wifi and uses her phone 4G as the slowdowns annoy her too much. I was working from home today and at around lunchtime it went slow for about 10 minutes and I couldnt get any work done.
During these slowdowns we are still connected to the router so it isnt an issue in the house, the issue is at the plusnet end.
I was previously with Sky and didnt suffer any issues like this so I have concluded the issue is at the plusnet end. Does anyone else suffer these issues? What is the solution?
Thanks,
Simon
Re: Connection issues and slowdowns
24-01-2018 10:17 AM
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Hello @simon_in_kent
Sorry to hear you are experiencing problems with your speed through wireless. I have updated some settings on your line and if your wireless speed is still affected after 24 hours, the steps here will help.
Re: Connection issues and slowdowns
24-01-2018 10:32 AM
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This isnt just a wireless issue! When it went slow yesterday lunchtime I was on a wired connection.
What settings have you changed on my line? Are you able to monitor drop outs on my line?
I have already tried a new wireless channel but this doesnt help. I am sure I am connecting to my router OK, it is the connection between the router and the internet that is dropping out.
Thanks,
Simon
Re: Connection issues and slowdowns
24-01-2018 10:56 AM
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Hello @simon_in_kent
I have updated your ticket here, with what settings I have reset and how it will improve your speed. In terms of your connection, the odd drop here and there normally is not a sign of an issue and the latest drop was due to myself testing the line. Bar that the connection looks stable for the last 7 days as you can see from below.
If you experiencing regular drops throughout the day on a wired connection you can go through and raise a fault here. In regards to wireless we would recommend you try all channels as a few of them may not be the optimum channel for your devices and environment.
Re: Connection issues and slowdowns
24-01-2018 8:24 PM
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Thanks
Simon
Re: Connection issues and slowdowns
02-02-2018 12:58 PM
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How have you found your broadband connection over the last week? Have things improved?
Happy to investigate any further issues if you get in touch.
Best Wishes,
Dave
Re: Connection issues and slowdowns
02-02-2018 2:38 PM
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I think things have generally improved since you tweaked my SNR setting but I still suffer the odd slowdown/drop. If you could have another look that would be great as it really would be great if I could improve the stability of my connection a bit more.
Thanks
Simon
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