Connection gone? redirected to BT Wholesale page !!!
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Re: Connection gone? redirected to BT Wholesale page !!!
15-12-2011 11:26 AM
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It sounds like you're being prompted to log in to your router. The details needed for that are "admin" as the username and the password is the serial number for the router, that can normally be found on a sticker on the under side of the device.
Re: Connection gone? redirected to BT Wholesale page !!!
15-12-2011 11:29 AM
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Re: Connection gone? redirected to BT Wholesale page !!!
15-12-2011 11:31 AM
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If I'd had email notification I could have put 2 and 2 together and this would also probably have cut down any angry calls to your customer service line...
Just my $0.02
Re: Connection gone? redirected to BT Wholesale page !!!
15-12-2011 11:37 AM
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below is the page offered
Re: Connection gone? redirected to BT Wholesale page !!!
15-12-2011 11:40 AM
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I do agree though, optimus, at the very least 24hrs notice would be nice, even if the work is supposed to happen at a time when not many people are actively using their connection.
(Note: I don't class scheduled downloads as "actively using" here as they can always complete at another time)
Re: Connection gone? redirected to BT Wholesale page !!!
15-12-2011 11:44 AM
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Alex
Re: Connection gone? redirected to BT Wholesale page !!!
15-12-2011 11:52 AM
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Re: Connection gone? redirected to BT Wholesale page !!!
15-12-2011 11:57 AM
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Login ok this morning at around 11:30 am.
CHAP authentication errors most of the time but a few times got strange IP address and gateway IP.
Re: Connection gone? redirected to BT Wholesale page !!!
15-12-2011 12:00 PM
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Re: Connection gone? redirected to BT Wholesale page !!!
15-12-2011 12:09 PM
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Quote from: Method0ne That strange IP/Gateway was probably BT's system.
Yeah, I figured as much but while connected with that I didn't get redirected at all to BTw page. Oh wait, I think I still had OpenDNS nameservers selected, that would probably stop any redirecting by BTw (because OpenDNS servers are unreachable in that situation).
Re: Connection gone? redirected to BT Wholesale page !!!
15-12-2011 12:25 PM
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Re: Connection gone? redirected to BT Wholesale page !!!
15-12-2011 12:31 PM
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Quote If there are going to be any schedule maintenance that could affect the connectivity of a number of users could this information be sent out in a weekly email or something?
An email send to the customer base it actually quite a time consuming affair. There is a way to get the service status updates emailed to you though: http://usertools.plus.net/status/email.php
Re: Connection gone? redirected to BT Wholesale page !!!
15-12-2011 2:34 PM
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Re: Connection gone? redirected to BT Wholesale page !!!
15-12-2011 2:41 PM
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Re: Connection gone? redirected to BT Wholesale page !!!
15-12-2011 2:44 PM
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- Connection gone? redirected to BT Wholesale page !...