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Connection frequently dropping

morphix
Newbie
Posts: 6
Registered: ‎23-06-2011

Connection frequently dropping

Hi,
I have noticed that my DSL connection appears to be dropping quite regularly. It always reconnects immediately and downtime is usually only a few seconds, but I'm just wondering why this is happening?
It happened again just now in the last 10 minutes:
Jul 22 12:45:22 PPP link up (Internet) [212.159.22.223]
Jul 22 12:45:22 PPP CHAP Chap receive success : authentication ok
Jul 22 12:45:22 PPP CHAP Receive challenge (rhost = pcl-ag06)
Jul 22 12:45:20 PPP CHAP Receive challenge (rhost = bras-red8.bm-th)
Jul 22 12:45:07 PPP link down (Internet) [212.159.22.223]
I have not raised a ticket yet as it's not a priority problem as such, I just wondered if it may be due to connection inactivity or something? I'm on PlusNet Extra package with a fixed IP address.
Regards,
Paul
1 REPLY 1
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,877
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Connection frequently dropping

It could be one of many different things causing this issue. You'd be best raising a fault if you need us to get to the bottom of this. However if it's not a big problem for you I'd not worry about it unless it starts happening frequently.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team