Connection drops whenever I try to connect to Xbox Live
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Connection drops whenever I try to connect to Xbox Live
13-07-2014 5:16 PM
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I am using the Technocolor TG582n wireless router. The Xbox has a wired connection to the Router. Whenever I try to connect to Xbox Live to install the latest update my connection drops and the internet indicator on the router turns red. I then have to reset the router before i can use the internet again. I have no issues using either the Playsation Networ (wired connection) or the Nintendo network (wireless connection).
Any help or suggestions would be appreciated.
thanks
Re: Connection drops whenever I try to connect to Xbox Live
14-07-2014 9:40 AM
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Sorry to hear about this. It's an unusual issue. I'm going to flag this with our products team.
I'm just wondering in the meantime if your router and Xbox are connected to the same power supply/power adapter perhaps?
Re: Connection drops whenever I try to connect to Xbox Live
14-07-2014 2:37 PM
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Re: Connection drops whenever I try to connect to Xbox Live
19-07-2014 6:27 PM
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Quote from: _Adam_Walker_ @gringojesus
Sorry to hear about this. It's an unusual issue. I'm going to flag this with our products team.
I'm just wondering in the meantime if your router and Xbox are connected to the same power supply/power adapter perhaps?
No the router has its own socket. I've had issues with Xbox live previously that just kinda resolved themselves (http://community.plus.net/forum/index.php/topic,114661.0/topicseen.html), but i rarely game online on the Xbox so its not something that has affected me much. However I'm currently unable to download the latest update as the router keeps cutting out during the download.
Re: Connection drops whenever I try to connect to Xbox Live
19-07-2014 6:28 PM
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Quote from: Mathias Are you using powerline adapters or just an ethernet cable? Should not be happening over ethernet, but I had some powerline adapters that kept dropping my xbox live connection and had to return them.
Its connected via ethernet.
Re: Connection drops whenever I try to connect to Xbox Live
21-07-2014 2:32 PM
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I've just placed an order to remove the cap for your upload, which I'm hoping may help. If it doesn't, I'd like to try moving your SNR Target from 3db to 6db to see if that's causing a potential issue, if you're happy with that?
Re: Connection drops whenever I try to connect to Xbox Live
24-07-2014 8:33 PM
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Quote from: Chris Hi gringojesus,
I've just placed an order to remove the cap for your upload, which I'm hoping may help. If it doesn't, I'd like to try moving your SNR Target from 3db to 6db to see if that's causing a potential issue, if you're happy with that?
Hi Chris
Not sure what any of that means but yes please try it if you think it will help. I've tried connecting again today and having the same issue so any changes that have been made up to now havent had an effect. I'm going to try manually updating the Xbox dashboard and see if that helps.
Thanks!
Re: Connection drops whenever I try to connect to Xbox Live
25-07-2014 11:23 AM
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I've moved your SNR from 3db to 6db. Let me know if that improves things for you.
Re: Connection drops whenever I try to connect to Xbox Live
19-08-2014 9:07 PM
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Quote from: Chris Hi,
I've moved your SNR from 3db to 6db. Let me know if that improves things for you.
Hi Chris
Unfortunately that hasnt helped. I've updated the Xbox via usb to the latest version, but I still cant connect to Xbox Live as the router has connection issues as soon as I try.
Thanks
Re: Connection drops whenever I try to connect to Xbox Live
19-08-2014 9:11 PM
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