Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Connection drops and very slow speeds
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Connection drops and very slow speeds
Connection drops and very slow speeds
17-09-2014 10:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi There
Since the outage earlier this month I'm getting constant disconnections and when I do manage to get online speeds are more like dial up. Service is pretty much unusable.
I called customer service who sent out a new router but no difference
Anyone have any ideas - close to voting with my feet
Since the outage earlier this month I'm getting constant disconnections and when I do manage to get online speeds are more like dial up. Service is pretty much unusable.
I called customer service who sent out a new router but no difference
Anyone have any ideas - close to voting with my feet
Message 1 of 3
(488 Views)
2 REPLIES 2
Re: Connection drops and very slow speeds
17-09-2014 11:08 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Roger,
Welcome to the forums, sorry to hear of your connectivity issues. If this is (as it sounds to be) a problem with the phone line / BT equipment, changing the body you pay your bills to will not resolve the issue - it will move with you.
Let's get some facts and see what can be done to help you. Can you please read the "speed issues" thread at the top of this forum and post all of the requested information.
Also do a quite line test - dial 17070 option 2.
Kevin
Welcome to the forums, sorry to hear of your connectivity issues. If this is (as it sounds to be) a problem with the phone line / BT equipment, changing the body you pay your bills to will not resolve the issue - it will move with you.
Let's get some facts and see what can be done to help you. Can you please read the "speed issues" thread at the top of this forum and post all of the requested information.
Also do a quite line test - dial 17070 option 2.
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Message 2 of 3
(302 Views)
Re: Connection drops and very slow speeds
17-09-2014 11:19 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Townman
Thanks for quick response. I'm at work at minute but will pick the suggestions up later.
I did run some tests via speedtest.net and was getting 0.21 mb upload speeds...
Everything was fine before the big problems earlier this month
Thanks for quick response. I'm at work at minute but will pick the suggestions up later.
I did run some tests via speedtest.net and was getting 0.21 mb upload speeds...
Everything was fine before the big problems earlier this month
Message 3 of 3
(302 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Connection drops and very slow speeds