Connection dropping issues
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Connection dropping issues
19-12-2016 3:44 PM
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Re: Connection dropping issues
19-12-2016 3:58 PM
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We're seeing some disconnections but only up to 3 a day (which is higher than I'd like to see really).
Upstream DSL Link Information | Downstream DSL Link Information | |
Loop Loss: | 14.7 | 29.0 |
SNR Margin: | 5.9 | 6.0 |
Errored Seconds: | 6 | 7 |
HEC Errors: | 0 | |
Cell Count: | 479076 | 1323704 |
Speed: | 1040 | 16020 |
Maximum Stable Rate (KBPS): | 2272 | Fault Threshold Rate (KBPS): | 2272 |
Mean Time Between Retrains (Seconds): | 43174 | Mean Time Between Errors Upstream (Seconds): | 50 |
Indicative Line Quality: | A | Mean Time Between Errors Downstream (Seconds): | 80 |
We can try increasing the SNR to 9db, which would result in a slightly drop in the download speeds but would help combat the errors on your line.
Re: Connection dropping issues
19-12-2016 4:11 PM
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Re: Connection dropping issues
19-12-2016 4:16 PM
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I've made the change, can you monitor until tomorrow and let us know how the stability is looking?
Re: Connection dropping issues
19-12-2016 4:18 PM
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Re: Connection dropping issues
19-12-2016 4:58 PM
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Re: Connection dropping issues
19-12-2016 5:40 PM
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Re: Connection dropping issues
19-12-2016 5:44 PM
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Interleaving shouldn't have come on, it wasn't changed in the request I put through. I've sent a request to turn this off fully but it's likely to get rejected until tomorrow I'm afraid.
Re: Connection dropping issues
19-12-2016 5:45 PM
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High latency on wired connection
19-12-2016 7:09 PM
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Re: High latency on wired connection
20-12-2016 9:24 AM
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Topics merged to keep all info in one place
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: High latency on wired connection
20-12-2016 11:28 AM
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I've put a request through to remove interleaving and that's been accepted this morning. This should happen over the next few hours.
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