Connection dropping / incredibly slow on Mac?
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Connection dropping / incredibly slow on Mac?
19-10-2020 12:42 PM
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I switched to Plusnet from Sky two months ago and since then I've had a recurring intermittent problem with the connection (that I never had with Sky).
I'm using an iMac to connect via wifi — it is 2 metres away from the router and as it's only me in my flat, it's generally the only device trying to connect at the time. Wifi will show as connected at full strength on the mac, even when the connection has dropped. Turning off wifi and turning it on again on the mac (which always works with other providers) results in it not being able to find the Plusnet wifi or not recognising the password. The only way to get the connection back is to restart the mac. I'm having to do this two or three times a day.
The connection to my iPhone is also very slow so I usually end up using 4G on that. Weirdly, the wifi connection to my Apple TV box is generally fine and I only occasionally get buffering.
Re: Connection dropping / incredibly slow on Mac?
19-10-2020 2:50 PM
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@FabrinRodriguez Welcome to the forum.
Try separating the 2.4 and 5 GHz bands. Try each in turn and use the best. See https://community.plus.net/t5/My-Router/2-4ghz-and-or-5ghz-best-practice/m-p/1351966#M840
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Re: Connection dropping / incredibly slow on Mac?
21-10-2020 10:17 AM
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Which router are you using? Hub Zero (2704n) or a Hub One?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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- Connection dropping / incredibly slow on Mac?