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Connection constantly drops when it is windy and raining

SD1997
Newbie
Posts: 1
Registered: ‎12-03-2019

Connection constantly drops when it is windy and raining

Hi, have been really happy with our new broadband service since switching to Plusnet, however we have had constant connection drops whenever its raining. I suspect Its an external fault, since wired connections to the router are also dropping.

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 956
Thanks: 167
Fixes: 29
Registered: ‎07-12-2017

Re: Connection constantly drops when it is windy and raining

Hi @SD1997, I'm sorry to hear of the drops that occur.

 

I'm unable to locate your account with the details you've provided on your forum account, could you send me a PM with the username so we can take a look into this for you?

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team