Connection and Speed

[#1]

My connection always used to work at 6dB. Now, everynight I get disconnections at 6dB. My setup hasn't changed at all. I have tried different routers and they all disconnect. I have a filtered faceplate on my master socket and I am connected directly to it. Is there anything Plusnet can do?
I am not at home at the moment so I can't give you any stats.

[#2]

Joanne, is it possible to run a check again on the line? Plusnet is now my phone providor by the way.

[#3]

Hi there,
We'd need to ask that you raise a fault regarding any issues such as this, thanks.
https://portal.plus.net/apps/kbdfaults

[#4]

Ok. I'll go ahead and do that.

[#5]

Many more disconnections last night.

[#6]

Hi there,
If the line is dropping connection then that definitely needs raising as a fault - if you run through the questions on the troubleshooter (the link Adam posted above) our faults team will pick this up and get it sorted for you.

[#7]

Thanks Matt. I was just posting here so I can keep a log of what is going on.
I'll let you know if I have any problems.

[#8]

I was wondering if one of the Digital Care Team could increase the profile at PlusNet's end? The profile is showing at 5500kbps on the BT speed tester.
Thanks.

[#9]

Hi there,
I loaded your account to update things for you, but it had already been picked up automatically - both profiles now matching at 5500